Maja
Avoid Buying Hiro.fm – Misleading Offer and Unfulfilled Promises
My experience with Hiro.fm has been extremely disappointing. When I excitedly purchased the lifetime offer, I was immediately presented with an upgrade offer for features I thought I had already paid for. Despite their promises of comprehensive features, the reality is far from it. Here are the main issues I encountered: Unremovable Hiro.fm Branding – Their branding is present on multiple pages, including the registration page, and cannot be removed unless you upgrade to an expensive plan. This was not made clear during purchase (lifetime offer). Customer Limit – The platform shows a limit of 500 contacts, even though they advertise unlimited onboarding, which is misleading. SMS and WhatsApp Integration – SMS is unusable in some countries because they don’t support local phone numbers for bulk messaging (didnt know before buying). Additionally, you can’t connect an existing WhatsApp account, making this feature pointless for many users. Translation Limitations – Despite claiming language customization, translations can only be requested via their feature platform, with no guarantee of approval or implementation. I got response "No" and I even offer to translate everythig. Page Customization – Personalization without coding is not possible as promised. Their branding, colors, and texts remain locked. Podcast Links Errors – Users encounter errors when accessing podcast links unless they install the Hiro.fm app—something that is not clearly communicated. And this app is in my oppinion more like ad for hiro. GDPR Non-Compliance – Essential GDPR features, such as consent checkboxes, are missing, making the platform unsuitable for EU users. Refund Policy – Despite the product failing to deliver as promised, they declined a refund and offered only upgrades or additional features, which I no longer trust. And muchhhh more. I felt misled and frustrated throughout the process. I cannot recommend Hiro.fm and advise others to look for more reliable and transparent alternatives. ADDED in October 2025 - they even blocked my account (I didn even use it until last time): "We’ve reviewed your account and found that, in addition to the chargeback you submitted, a public review was also posted regarding your purchase. Given both actions, we currently cannot verify that future interactions will be made in good faith. At this time, your account will remain on hold. If you’d like us to reconsider your request for reinstatement, please remove the public review so we can proceed with a good‑faith resolution. Once the review is removed, reply here and our team will re‑evaluate your account status."
Response from Hiro.fmJan 9, 2025
Thank you for sharing your feedback. However, for transparency and accuracy, it is important to provide the complete context of this situation. You, along with others in your community, engaged in a coordinated effort to defraud Hiro by exploiting our services. When this activity was identified and addressed, you initiated a chargeback. Following our submission of evidence demonstrating your intentions and actions, the chargeback was denied. Your current actions, including attempts to discredit our company on platforms such as Trustpilot, appear to be retaliatory in nature and further underscore the intent behind your initial actions. While we respect all constructive feedback, such conduct is unprofessional and reflects poorly on those engaging in it. We remain committed to maintaining the integrity of our business and providing high-quality service to our genuine customers.