Hiro.fmReviews of hiro.fm

**This is a follow-up to my previous review. Unfortunately, Trustpilot does not allow me to continue the existing conversation properly, so I have to respond here instead.** Your response is exactly why I left this review. You say that *"the refund request we have on file arrived several months after purchase."* That is simply not true. I have already forwarded you the original email showing that my refund request was sent in **December 22nd 2025**, just after my purchase. In fact, I sent it to the very same support address that later claimed I had never requested a refund. Even after receiving that evidence, you continue repeating the same incorrect timeline publicly. You also refer to "active use" of the platform for two weeks. Let's be clear: I did **not** use Hiro as a customer making use of the service. I did not create content, upload any content, build anything or benefit from the platform in any meaningful way. Most of the activity you refer to was me logging in repeatedly over the following months simply to use your support chat in an attempt to get someone—anyone—to respond to my case. Ironically, the activity you now rely on as evidence of "use" largely reflects my unsuccessful attempts to obtain customer support. The real issue is no longer the refund. The real issue is that I spent around **seven months** chasing your support team for answers. My emails were repeatedly ignored. I only received meaningful responses after making it clear that I intended to publish my experience publicly. Now, despite already having received my original December email as evidence, you are still publicly stating that my refund request was made months later. Either your internal records are incomplete, or you have chosen not to review the evidence I already sent. Neither explanation inspires confidence. I have kept every email and every communication throughout this process. Anyone reading this review can draw their own conclusions from the way this case has been handled. **Seven months. Repeatedly ignored. Evidence already provided. Yet your public response still contradicts the documented history of this case.** That speaks for itself. UPDATE: after their last message where they say they are willing to continue the conversation in private I sent them a message with a copy of the email I sent tehm on the 22nd of DECEMBER , same day i purchased the access and this is their response: Hi Yolanda, We have reviewed this case in full on several occasions and have responded to you across multiple channels. Our decision has been communicated to you and it is final. This matter is now closed. We will not be responding to further correspondence about it. After more than **seven months** trying to resolve an issue with **Hiro.fm**, I've decided to share my experience publicly so others can make an informed decision before purchasing. On **22 December 2025**, I purchased two subscriptions. Within the SAME DAY, I submitted a refund request and contacted their support team. What followed was months of unanswered emails, repeated attempts to get help, and countless hours trying to reach a real person. Most of the activity on my account wasn't me using the platform—it was me logging in over and over again simply trying to get customer support through their chatbot, which never resolved my issue. Months later, the company publicly claimed that **they had never received my refund request**. The problem is that I still have the original email I sent in December, and I even forwarded it to them again as evidence. Despite that, they continued to maintain the same version of events. After seven months of trying to resolve this directly, their final response was simply that the case was closed and they would not reply to any further correspondence. This post isn't about asking for sympathy. It's about transparency. Before spending your money on any online service, make sure you also research how that company treats customers **after** they have paid. In my experience, good customer support matters far more than good marketing. Based on my personal experience, I would not purchase from Hiro.fm again. I have retained all emails, support conversations, and correspondence related to this case.

Honestly I wasn't that impressed. I could see it being useful for the right person, but I didn't care for it. The kicker was, even though I didn't use it my subscription auto renewed for an entire year. I contacted them tha very day and said I didn't know it was going to charge me. I asked for a refund and they said NO. So I paid for an entire 2nd year for NOTHING. Not cool. (Not sure of the exact date of my experience without looking and I've wasted enough time here)

It looks like a pyramid scheme or a scam; it’s pretty complicated to use. When you sign up, it takes you straight to checkout. it’s so ridiculous. I don’t know, this is a scam, and the reviews here are 100% fake. It’s like you’re buying a book instead of software buy Hiro FM now for $97. They highlight basic features that every platform has as if they’re some kind of hyper-unique thing; it’s a total circus. Support uses some cheap chatbot, and everything is complete chaos with no organization whatsoever... Just run away from such cheap companies.

If I could give it zero stars, I would. They don't stand behind their product, don't offer a trial period, and don't listen to customer feedback. Stay away, far, far away. EDIT #3: I've provided you with all my personal details privately multiple times. I'm not an anonymous poster, and you're well aware of that. Given how you run your business and treat your customers, I strongly suggest you reevaluate your decision to inject your faith into this discussion. EDIT #2: These people are so full of it. "1,379 recorded activity events" from what? Looking at the admin panel and thinking, "This is a useless service that I'll never use, that does not live up to the claims in their advertisements or sales page"? I just took a screenshot of my admin panel in Hiro, which clearly shows ZERO activity. Wish I could post it here, but Trustpilot doesn't allow images or outbound links in reviews. Clearly, the fact that the people behind Hiro are investing so much time and effort arguing with and attempting to discredit a polite yet dissatisfied customer says everything you need to know about Hiro.fm and the people who run it. EDIT: In response to the reply given by the company, here's what they said when I requested a refund a few days after my purchase, after I had a chance to look inside the admin area of the product: "Thanks for reaching out. "I wanted to let you know we don’t offer refunds, as stated in our Refund Policy and Terms of Service shown on all of our sales and checkout pages. Our pricing is intentionally low so we can offer Hiro to more people, and we’re not structured to treat the product as a free trial. "That said, I took a look at your account and it shows the software has been actively used, which means we delivered everything as promised." I never used the product. I never attempted to set up a podcast or course. I fiddled with the options in the admin area, saw it wasn't for me, and politely requested a refund, which was refused as seen above. Clearly, Hiro uses clever marketing tactics to sucker people into purchasing a "lifetime membership" while knowing many who purchase will be unhappy with the product after their purchase. Then, without previous disclosure, they deny refunds based on the fact that the customer accessed the product, even if they didn't actually use it. Also, the refund policy is buried at the bottom of the page as a footer link. No one would read it, because no one would see it when making a purchase. It's pretty much assumed that any similar service has a trial period and refund guarantee, and if I'd known they didn't offer one, I wouldn't have purchased the product. Again, steer clear of this company.

Compré este servicio confiando en las funciones que anuncian, especialmente la posibilidad de incrustar audios en mi web de Squarespace, pero el sistema no funciona correctamente. Tras realizar múltiples pruebas y contactar con el soporte técnico, me confirmaron por escrito que no ofrecen soporte oficial para plataformas de terceros como Squarespace, por lo que el producto no es compatible. Además, el trato recibido fue agresivo y poco profesional. Llegaron incluso a condicionar su ayuda a que retirara mi reseña anterior, lo que considero una práctica poco ética. Aun así, la retiré para darles la oportunidad de resolver el problema, pero no cumplieron su palabra ni ofrecieron una solución real. Posteriormente, han respondido a este mensaje, demostrando la misma actitud y faltando a la verdad. De hecho tengo los emails que lo demuestra. Tampoco existe ninguna política de devoluciones, por lo que aunque el producto no funcione, no hay forma de recuperar el dinero. En resumen: si usas Squarespace, este servicio no te servirá. Y si surge algún problema, no recibirás soporte efectivo ni reembolso. Mi experiencia ha sido muy negativa y no recomiendo esta plataforma bajo ninguna circunstancia.

My experience with Hiro.fm has been extremely disappointing. When I excitedly purchased the lifetime offer, I was immediately presented with an upgrade offer for features I thought I had already paid for. Despite their promises of comprehensive features, the reality is far from it. Here are the main issues I encountered: Unremovable Hiro.fm Branding – Their branding is present on multiple pages, including the registration page, and cannot be removed unless you upgrade to an expensive plan. This was not made clear during purchase (lifetime offer). Customer Limit – The platform shows a limit of 500 contacts, even though they advertise unlimited onboarding, which is misleading. SMS and WhatsApp Integration – SMS is unusable in some countries because they don’t support local phone numbers for bulk messaging (didnt know before buying). Additionally, you can’t connect an existing WhatsApp account, making this feature pointless for many users. Translation Limitations – Despite claiming language customization, translations can only be requested via their feature platform, with no guarantee of approval or implementation. I got response "No" and I even offer to translate everythig. Page Customization – Personalization without coding is not possible as promised. Their branding, colors, and texts remain locked. Podcast Links Errors – Users encounter errors when accessing podcast links unless they install the Hiro.fm app—something that is not clearly communicated. And this app is in my oppinion more like ad for hiro. GDPR Non-Compliance – Essential GDPR features, such as consent checkboxes, are missing, making the platform unsuitable for EU users. Refund Policy – Despite the product failing to deliver as promised, they declined a refund and offered only upgrades or additional features, which I no longer trust. And muchhhh more. I felt misled and frustrated throughout the process. I cannot recommend Hiro.fm and advise others to look for more reliable and transparent alternatives. ADDED in October 2025 - they even blocked my account (I didn even use it until last time): "We’ve reviewed your account and found that, in addition to the chargeback you submitted, a public review was also posted regarding your purchase. Given both actions, we currently cannot verify that future interactions will be made in good faith. At this time, your account will remain on hold. If you’d like us to reconsider your request for reinstatement, please remove the public review so we can proceed with a good‑faith resolution. Once the review is removed, reply here and our team will re‑evaluate your account status."

The review is for Hiro.fm bizarrely at the time of writing this trust pilot page is called Bob's Taco truck but links to Hiro.fm At best bad business practice and at worst intentional fraud. I bought the service off an ad. Once I got in there was an enforced limitation that was not mentioned on the lifetime deal sales page. Support initially told me to go read the refunds page which says 'no refunds. And were unhelpful. Only on threat of a chargeback did they begrudgingly issue a refund and then deducted an admin fee. You make your own decision but my advice - stay away from them. === Update to address the response: 1. My email was very professional i.e name business.com and i'd imperted a lengthy bio and picture from my Youtube channel into the system 2. There is a restriction of 500 contacts that is not listed any where on the sales page 3. Your customer service person was rude and point blank told me 'go read the refund policy' which says no refunds. Yes it's listed right at the bottom of your pages but that is an extremely rare case that is both unlawful in many countries and not great customer service. 4. My use of trustpilot is not relevant here. But as you brought it up - i shre positive reviews on Facebook, to my network and on Linkedin. I use trustpilot only as a last resort when a company is that bad that i feel i need to warn other unsuspecting customers.

As a meticulous buyer, I always inform myself thoroughly before purchasing any lifetime deal (LTD). My process includes: Watching Review Videos: To gain a deep understanding of product features & real user experiences. Reading Comments & Reviews: From multiple sources to gauge overall user satisfaction and potential issues. Engaging in Community Discussions: By asking questions & commenting on forums & Facebook posts. After extensive research, I initially commented on Hiro.fm’s LTD post expressing my concern about the deal, particularly the limitation of only being able to post three recordings. I did not post any abusive or rude comments. My comments were straightforward, such as 'you are only able to use 3 records' or 'this is not a good deal since you can only use 3 records.' These comments are neither rude nor abusive. I only posted about three comments and nothing more. This was not an ongoing issue. The company corrected my misunderstanding, prompting me to give it a try. I purchased the LTD for $69, since they cleared the misunderstanding. However, later, I experienced harsh, rude, and abusive treatment from Hiro.fm. Encountering Issues My first impressions were far from smooth: I paid for the purchase at 10.22 pm & got the refund at 11:21 pm. Hence, 1 hour later! Platform Access: Initially, I struggled to access the platform & couldn’t reach the dashboard. This entire & somehow complicated process took me around 30 minutes. I was then able to access the dashboard around 11 pm. Upgrade Prompts: Despite having the LTD, I was frequently prompted to upgrade when using certain features, which was both confusing and frustrating. Seeking Resolution I turned to customer support for help: Clarification: I sought to understand why I needed to upgrade despite having the LTD & questioned the limitations of the "solo-plan." Refund Inquiry: Initially, I directly requested a refund, but the ticket was closed. I then reopened the inquiry, asking if there was a possibility for a refund, not demanding one outright. Customer Support Experience The response was unexpectedly swift & unfriendly: Immediate Refund: Within 10 seconds of my inquiry, a refund was processed without further questions. In the chat, the customer service stated: “We gave you a refund and kindly request you accept it and part ways. We don’t care for your business.” I answered: “I understand however I want to explore more about it”[the app]. “right now, I am not having a business, so you do not need to take care of it. I just want to clarification about it since when I click the plus in the categories – then I see the option for upgrade and the chart from the screenshot appears.” My comment was not hostile, but your comment was rude & harsh – I just answered accordingly. Community & Social Media Fallout The situation worsened: Removal from Facebook Group: I was kicked out of their Facebook group, blocked, & my comments on their LTD post were deleted. There are also non-Hiro.fm members in the group (I am in direct contact with someone who is not a Hiro.fm member but is a member of the Hiro.fm Facebook group. Even Hiro.fm denies it & posted that I lied. However, I talked with this person right after this event). Evidence needed? On March 31, 2024, a member posted the following text with a picture in the private group of hiro.fm: “Why you need a tool like Hiro.fm more than ever today. Your thoughts after checking out this PBS article...” Another example: On Dec. 25th, 2023, the CEO posted: “Merry Christmas from our home to yours!!!!!!” The post includes a picture of two boys & a Christmas tree in the background (probably her two sons). Loss of Access: This prevented me from engaging with the community or reviewing my previous comments. Conclusion This experience with Hiro.fm was both strange & disappointing. Despite purchasing a lifetime deal with the expectation of support, I was excluded from the community & faced unfriendly customer service. Future buyers should consider these aspects before committing to Hiro.fm. Altogether, they treat you harsh, rude, and abusive and twist facts and tell you that you lied! I sought help and wondered: Why aren't you giving me a chance to explore the app better? You just kicked me out! Final Thoughts My experience highlights the importance of understanding a company's support & community dynamics, which can significantly impact your overall experience with the product. Additional Reviews Later, I discovered other users had similar negative experiences, noting that Hiro.fm tends to block people who voice concern on saasworthy & trustpilot. These reviews corroborate my experience, indicating a pattern of customer dissatisfaction & poor support from Hiro.fm. Be careful with Hiro.fm!