Review
Between nightmare and trauma! Demanded to leave the boat without getting help!
As a meticulous buyer, I always inform myself thoroughly before purchasing any lifetime deal (LTD). My process includes: Watching Review Videos: To gain a deep understanding of product features & real user experiences. Reading Comments & Reviews: From multiple sources to gauge overall user satisfaction and potential issues. Engaging in Community Discussions: By asking questions & commenting on forums & Facebook posts. After extensive research, I initially commented on Hiro.fm’s LTD post expressing my concern about the deal, particularly the limitation of only being able to post three recordings. I did not post any abusive or rude comments. My comments were straightforward, such as 'you are only able to use 3 records' or 'this is not a good deal since you can only use 3 records.' These comments are neither rude nor abusive. I only posted about three comments and nothing more. This was not an ongoing issue. The company corrected my misunderstanding, prompting me to give it a try. I purchased the LTD for $69, since they cleared the misunderstanding. However, later, I experienced harsh, rude, and abusive treatment from Hiro.fm. Encountering Issues My first impressions were far from smooth: I paid for the purchase at 10.22 pm & got the refund at 11:21 pm. Hence, 1 hour later! Platform Access: Initially, I struggled to access the platform & couldn’t reach the dashboard. This entire & somehow complicated process took me around 30 minutes. I was then able to access the dashboard around 11 pm. Upgrade Prompts: Despite having the LTD, I was frequently prompted to upgrade when using certain features, which was both confusing and frustrating. Seeking Resolution I turned to customer support for help: Clarification: I sought to understand why I needed to upgrade despite having the LTD & questioned the limitations of the "solo-plan." Refund Inquiry: Initially, I directly requested a refund, but the ticket was closed. I then reopened the inquiry, asking if there was a possibility for a refund, not demanding one outright. Customer Support Experience The response was unexpectedly swift & unfriendly: Immediate Refund: Within 10 seconds of my inquiry, a refund was processed without further questions. In the chat, the customer service stated: “We gave you a refund and kindly request you accept it and part ways. We don’t care for your business.” I answered: “I understand however I want to explore more about it”[the app]. “right now, I am not having a business, so you do not need to take care of it. I just want to clarification about it since when I click the plus in the categories – then I see the option for upgrade and the chart from the screenshot appears.” My comment was not hostile, but your comment was rude & harsh – I just answered accordingly. Community & Social Media Fallout The situation worsened: Removal from Facebook Group: I was kicked out of their Facebook group, blocked, & my comments on their LTD post were deleted. There are also non-Hiro.fm members in the group (I am in direct contact with someone who is not a Hiro.fm member but is a member of the Hiro.fm Facebook group. Even Hiro.fm denies it & posted that I lied. However, I talked with this person right after this event). Evidence needed? On March 31, 2024, a member posted the following text with a picture in the private group of hiro.fm: “Why you need a tool like Hiro.fm more than ever today. Your thoughts after checking out this PBS article...” Another example: On Dec. 25th, 2023, the CEO posted: “Merry Christmas from our home to yours!!!!!!” The post includes a picture of two boys & a Christmas tree in the background (probably her two sons). Loss of Access: This prevented me from engaging with the community or reviewing my previous comments. Conclusion This experience with Hiro.fm was both strange & disappointing. Despite purchasing a lifetime deal with the expectation of support, I was excluded from the community & faced unfriendly customer service. Future buyers should consider these aspects before committing to Hiro.fm. Altogether, they treat you harsh, rude, and abusive and twist facts and tell you that you lied! I sought help and wondered: Why aren't you giving me a chance to explore the app better? You just kicked me out! Final Thoughts My experience highlights the importance of understanding a company's support & community dynamics, which can significantly impact your overall experience with the product. Additional Reviews Later, I discovered other users had similar negative experiences, noting that Hiro.fm tends to block people who voice concern on saasworthy & trustpilot. These reviews corroborate my experience, indicating a pattern of customer dissatisfaction & poor support from Hiro.fm. Be careful with Hiro.fm!
Response from Hiro.fmJul 27, 2024
The order of events are as follows: 1. You consistently made misleading and false comments on our ads and posts, stating our service was a scam. 2. You then purchased a membership to our software. 3. Two minutes after purchasing the software, you requested a refund and started multiple support requests with hostile comments. 4. We immediately gave you a refund, yet you continued to send hostile comments. 5. We kindly requested that you stop and we would rather you move on. 6. You then took to Trustpilot to post even more misleading comments. Why did you purchase our software when you were already stating it was a scam? As for the Facebook group, it is for paid customers only as it states on our web pages. So another misleading comment. We kindly request you move on and wish you the best of luck with your life.