HireRightReviews of hireright.com

Started the process on June 10th. Provided additional documentation on June 18th. Today is July 23 and still no progress. Supposedly waiting for the state of New Hampshire to return their report. Not sure why this was even required as I've never been to New friggin Hampshire!! This company is horrible. Contacted them on four (4) different occasions and after a lengthy time on hold, received the same response each time we would know something within 24-48 hours). If you have an option, choose another company.

I wish HireRight didnt have all my personal information going back 40 years. I regret I allowed this to happen. Its been going on 3 weeks and I am still waiting. Their information is wrong and to dispute they wanted to see my W2. I did not comply but rather reluctantly let the information they gathered stand. The customer service is like talking to a robot. I wish I would of just told the hiring company never mind but all this time has passed. This has never happened before in the past the background check with drug test came back within 2-3 days. I feel violated.

This company is terrible. They asked me to upload diploma which is in maiden name. They did the education check with my married name and then advised my employer that there was a discrepancy. They have now had to reopen the background check to reo what should have been done right the first time with no sense of urgency. They don't care that their incompetence is ruining employment prospective for people.

I would give a zero if I could. We have been a client of HireRight for almost 10 years and their level of 'customer service' is mind-blowingly bad. The customer services team is not that bad, but their product is genuinely terrible. They take way longer than you agree to when you need things set up. When I needed something urgently on behalf of my business they took a month to get the first step done, when they said it would be 2-3 business days. Applicants often get 'stuck' in their system. When you call the customer services helpline, the automated options don't work or just cut out. It's a joke. They are grossly expensive for the 'service' they provide. I would never recommend them to a company that is looking to outsource their reference checks.

For every review that's bad regarding this company given upto now 7.6.2021 is spot on. I would say for any company using this background check company please for the life of your company and for the people that are being consider for a job DO NOT use this background check company!! They have my personal information and that scares the hell out of me seeing how sorry they're as a company obtaining a person's background check. I agree with every negative review on this page.

A thanks to the reviewers here. Your experiences tally with my own. I am now being bombarded with HireRight emails, one of which asked me for details of a degree I did 38 years ago! I won't document the raft of other nonsense this cowboy company has done since it has been well covered here. The outsourcing company I work for use HireRight to vet staff. If this company cared about its staff and didn't want to lose them it would dump HR immediately. I'm looking for other work because I have not the patience to jump through hoops like some performing monkey to satisfy a checking procedure that tells the employer NOTHING about my ability to do the job.

As an applicant the experience has been a completely mess! Once you applied there is no field or nowhere where it says to send all your documents, then once you finish the application they ask you to give feedback even tho you haven't got the chance to actually experience their service and then your nightmare starts. They send confirmation emails with links that leads to nowhere! For easy access to the applicant centre you'd just to google and search it but then they ask for more information as you email password but also the CompanyID you are applying, but guess what? this companyID wasn't being provided to you! I had to go back to all their emails sent and check which one had the correct link to bring me to the applicant centre login page that doesn't ask the companyID. Then later on they will ask more documents because they neglected to ask everything in the first place! After all of this mess you kinda want to talk to someone to see what is happening and why is it taking so long, the same page opens up asking the companyID in order to proceed to live chat. Honestly it was my first time going through this process and if I have to do it again for another job I will be so disappointed.

Destroyed new job opportunity due to their unprofessional practices and slow processing. Do not go near this company if you can avoid it.