HireRightReviews of hireright.com

Specialising in User Experience...I'm simply appalled. As an applicant having to use this system for the first time, I'm underwhelmed to say the least about my experience. Despite "seeing" the documents on their system that I took an extra day to submit, the system keeps prompting me for a specific document they already have. Finally I decided to resubmit the same document just to "tick their check box". I then get requests for several other documents to prove of self employment such as letter of offer, payslips. I wasn't about to create one just to satisfy another tick box despite already providing legal documents of self employment. Thought I'd try to use their "live chat" service, but get kicked out because my local time of 10am on a weekday was outside HireRight's "business hours", without providing any information as to what their business hours actually are...I contacted the company HR personnel, who advised to me ignore the (obvious) automated prompts. They've been dissatisfied with HireRight for a long time.

Submitted documents they requested, called after they rejected all forms and they said they don't see what the problem is, then they said they can't approve and it has to go to someone who else. Asked their name so I could tell the company to not pay the invoice for service not rendered...then they automatically cleared it...resolved by hiring company, they are not impressed with their vendor and they are messing with people's lives and careers. Big joke.

It has been three weeks now. I have provided HireRight 16 different documents. I had to supply my official transcripts and every single W2 for the last seven years. They told me that none of my previous employers replied to any outreach. I refuse to believe that so I called my previous employers who never received a call. Now I am hoping and praying that they receive and process my last doc so I can start on Monday. Currently I am on hold with them (37 minutes holding so far) to get this completed. I feel like I have done their job and they have literally done nothing. I would suggest to all employers to not use this service. They are slow, unprofessional, and an awful experience for a new employee. They offer no value.

I had an incredibly smooth, responsive challenging yet brilliant interview process with Elastic only to run into HireRight after I accepted the job and signed my contract. Completely unreasonable amounts of information and records required. You need to send them the contracts & offer letters for your last 3 jobs, your P45s from them and Payslips from current employer. Certificate of the exams you sat at school!! You need far less information to get a mortgage. They interact with you like a faceless toddler, below is a genuine subject line, where the body of the email could not be more confusing as to what they want. 'Subject: ACTION REQUIRED - 'MyNAME' XXXXXXXXXXID - Employment Report - DO NOT REPLY' However my main concern is for when HireRight are hacked. This single organisation now possesses more sensitive information on me than any other organisation does. If my file at HireRight got into the wrong hands, it would be bon voyage to my identity. The worst part about all this is, it doesn't seem to matter that they offer this horrific service, employers get what they want and that is HireRights customer at the end of the day and they do not care about anyone else.

Because this isn't my first rodeo I figured that I would proactively upload my first and last pay statement for my most recent position when I submitted the information for the background check. For 4 days, crickets. Then I get a message: "We cannot verify your most recent employment. Please submit 1099, or pay statements." Submitted the statements again, together with a copy of the offer letter for the position that clearly shows the legal company name and the dba name. Another week of crickets. Another message: "you say that you worked for x. Your pay statements say you worked for y. Please submit evidence that you worked for x, such as an indication that x is the dba name of y." Response: "all of the information you have requested has been submitted - here are the file names of the uploads. If you can't be bothered to pick up the phone and confirm my employment with the previous employer then that's your damage." Copied the hiring manager and HR at the new company on my response.

From a candidate's perspective, HireRight is one of the worst obstacles in the application process. They are in-cre-dib-ly slow while also spamming the candidate with uncoordinated requests almost on a daily basis, instead of requesting the documents at once and bundled. Also they are notoriously unresponsive and plain rude.

Next time I won't take a job if they use hireRight for verification. This company is unprofessional, they investigate you like if you were going to work for the CIA. I uploaded my paystubs from my 3 pervious jobs and they kept asking for HR numbers, supervisor numbers, I provided all of that, 2 days after they wanted W-2 forms. To his point I was going to contact my HR and ask them for the W-2 forms but that's not my job. I spent 35 minutes trying to talk with a real human and not the lame emails they send you repeating themselves over and over. I'm about to decline my job offer, I really wanted this job. The hiring manager offer me the job at the spot because he saw my potential, only so this morons can almost have me decline the offer. I have had other screening companies in the past, they ask for phone numbers, documentation from previous jobs, emails from professional reference. But not like HireRight who wants me to work for the CIA.

Awful experience. I’ve been through background checks a few times in my 18 year career, never had any issues before. Usually just give names of previous companies, university qualifications, and that’s enough for them to go away and quickly complete any checks they need to do. With HireRight, you fill that in, and then receive (after a couple of weeks!) a series of texts asking you to provide more documents. Even wanted proof of my end date for my current job - which I obviously haven’t finished yet! Tried to send various documents to help them, but got rejection texts asking for further documents.. asking me to contact companies myself and ask for letters on company letterhead to clarify things. Sorry, HireRight, but that’s your job. Isn’t that literally what you’re being paid to do!? You have the contact details, and you then need to do your job and contact them to clarify the information I’ve given you. Happy to do your job for you if you also want to pay me your salary. But even then you’d probably ask me to provide a start date and end date for my work at HireRight!! Zero stars from me.