HireRightReviews of hireright.com

I write this letter as a desperate plea to any & all businesses that might see this: PLEASE do not use this company. They are a bane on the existence of new hire's and managers alike. I too am on a lengthy hold with customer service, at my breaking point, due to weeks of endless emails, texts & holds demanding "more information" on a check that should have only taken someone a few minutes. My state license background check took under a day. My record is spotless, not even a ticket, but my manager & I are constantly bombarded for irrelevant, pointless information or clarifications that can be solved in under 30 seconds with a simple Google search (I checked while on hold). What are these holds for? I had to verify my gender 3 times (& no, I am not trans). The date I STARTED college twice & had to send my diploma (literally could have called or googled to verify my diploma, start date is irrelevant), my location, references it asked for over a week after submitted the request, & now twice to prove that I bartended at a restaurant in the past because the business that owns the restaurant & writes the checks is not named after the restaurant.. easily found on Google, has the same address, & is 100% irrelevant to my license. Or, ya know, by calling & asking them with the easily found phone number. Employers, doing a background check yourself would be easier, cheaper, & infinitely less stressful. Even as an excited new grad, I am fighting the urge to quit a lucrative new position that I enjoy just to escape this situation. I have to tell myself every time another hold is sent that it is temporary & pray that I never have to be 'checked' by this company again. They should be the new definition for the word useless at best, & criminally negligent at worst.

AVOID AT ALL COSTS

Worst candidate experience I ever had, I am actually thinking I don't want to work for a company that makes new hires go through this humiliation. They keep asking for more documents when I have provided all employment contracts, termination docs, job description doc, payroll sheet and so many others. Also, I am assured I can provide documents or I can give permission for employers to be contacted. Then after a week they insist I give permission for all employers to be contacted, too! The process is never-ending and makes you feel like you are a criminal who wants a CIA job. For a regular job! All the thorough investigation done is unreasonable, very unprofessional, and by the way the required documents or permissions should be clearly stated at the start so I could just opt out or at least know what to expect. Not asking for documents again and again 6-8-10 times.

I have been on hold to speak to a "live agent" for the last 2 hours! I am trying to follow up on the progress of my background check. I am suppose to start my new job on Sept 26, but can't because they are waiting on my background check to clear. This doesn't make any sense!

Worst brainless and dumb company .got reviewed by multiple other companies but no issues. This company without even asking for additional information simply provides their own conclusion

HORRIBLE! Had to do a drug screening from my employer (already told my employer that I am a weed smoker due to anxiety) and I’m already hired. I get a call today saying they want to talk to me about the test I did (I already know the results and so does my employer) and they put me on hold for more than 20 min (at this point, I’m still on the phone trying to get a hold of someone) so I can talk to someone about my prescriptions even though I opted to let them call me when they’re ready… get more people to help out, what a waste of time

The experience has been awful. My contingent upon background/drug screen hopefully new employer will be UHC they use hireright to do these background tests. The background part was fine and the drug testing part at first was not their fault the place in my town I went to poured my urine out of the bowl yes bowl and tampered with it. Then sent or said she sent it to lab. Anyway hireright took them off their list and will no longer approve to use them. Ok well thing is the only other place was 45 miles away in another town well I went there after I got an email saying they called and verified with them and all I had to wait on chain of custody form bc NO ONE in Alabama I don't think is contracted to do E screen with hire right. Well I get there and the lady tells me they do not do pre employment drug test for anyone except the hospital pre emoyment and haven't in 3 yrs but she did mine as a courtesy and DID NOT even charge hire right I then had to watch and initial as it was sealed up and had to take it to the nearest fed ex well that was dollar general next door. So they did not call Fayette hospital lab bc if they had of they would know they haven't done these tests in 3 yrs and the next closest place is in another state. Hire right cannot expect ppl to travel 200 miles for a pre employment drug test they need to get it together and find places here bc there is a lot of urgent care places and all. They also need to update their collection site book and be truthful about calling. The super issue is this their customer service is open on weekends but not the drug testing department okay that makes no sense all I wanted to do was make sure that their lab received my urine I have missed so much work having to talk to these people the job I'm currently at and I can't be off the phone tomorrow whenever I go to work at 7:00 a.m. which is what time they open I have missed over 20 hours messing with higher right and that is crazy they need to fix it to wear if they're going to have people open or customer service open they need to be able to tell whether the year and got to the lab FedEx said they dropped it off but nothing's updated on my applicant site because they've already sent my results to United healthcare they had to reschedule this test and I went the day after I got the paper because I did not get the paper till after 3:00 the day before but last week I mean the weekend that I did the first drug test at that place at tampered with it sent them up I guess a empty I don't really know what she did but anyways it updated the whole weekend and the reps repeat their cells over and over I have to speak to a supervisor oh they don't have one you're full of you know what because I work in customer service I work in call centers that's all I've done they have to have a supervisor and you know what in every place I've worked we would get fired if we said there was not a supervisor available and did not let the person talk to a supervisor really all I wanted to know is the labs phone number so I could call them and make sure they got my urine because I don't have time to mess with this I still have to finish out my time and if something was to happen I still have to be able to keep this job that I still don't know if I'm going to be able to because I had to miss so much time for two weeks dealing with this stuff I don't have a vehicle hence the reason I work at home this is a work at home job and thank goodness by the skin of my teeth my friend was able to take me on an 90 mi round trip to go to another town to get my urine pre-employment drug screen done I did let United healthcare know that you know as I was told oh in California and New York and places like that they have a lot of places but higher right in rural areas just don't well you know what I'm not ever moving to California or New York so I don't know what they're going to do I have a couple of girls that want to come to you not healthcare that live around me they haven't even finished applying yet because they're not going to be able to drive to Atlanta Georgia or to another state to have their pre-employment drug test done for a work at home job in my opinion the people that use higher right if they don't have somewhere within 100 miles then they either need to let them go pay for their drug test really they shouldn't have to do that high right should have to find somebody there's a million places around here there's no sense in that and I told him I said I hope I don't have to take another one and if y'all do random testing y'all have to send somebody to my house because I'm not going to Atlanta Georgia. I'm late For work this morning I'm fixing to try to start working now after dealing with all this and I can't figure out the lab I've got the paper but I'm not sure exactly what lab it went to in California that's how far I had to travel so I'm not able to call them to make sure they got anything and I'm just going to have to wait for whoever updates it.

This has been the absolute worst experience with completing employment checks. I am still undergoing this for over 2 weeks and still not complete!!!! I was asked specifically for starting/end dates at an employer, so I submitted my offer letter(shows start date) and exit letter (shows end date)..guess what, that wasn't acceptable. WHAT? So they ask for W2, I immediately send it within minutes and guess what, that doesn't show starting/end date. Well, of course not so why would you request that if it doesn't show what you request? They then as for paychecks for years and years ago, who keeps those? As others have stated, it's like robots are doing the requesting and reviewing and not real live humans and conveniently you cannot speak to the "reviewers". Absolutely worst experience and will ruin people's livelihood and cause them to lose opportunities. I will be reaching out to employer with screenshot and detailing the inefficiency and horrible experience with Hireright. There should be an option for ZERO stars.