HireRightReviews of hireright.com

I have had to provide every bit of information regarding my background check. This company was so incompetent that they could not even verify my college degree on their own; for a company based in Tennessee they were unable to verify my degree which came from the largest public university in the state. I had to provide all my W-2's and even make the connection for them that sometimes the company on the W-2 is simply a parent business. They would give me extremely vague notifications that they could not continue with the process until additional information was provided-- like what information? another W-2? Dates down to the day? a pay slip? the notifications were extremely vague. When i would try to contact them for details i would wait on hold for an hour plus if i called, only to be hung up on as soon as someone answered. If i used the live chat feature sometimes i would wait MULTIPLE hours. One experience i was connected to a person via live chat and they started giving me someone elses personal information, they would mention things that had nothing to do with me and leave me more confused from when i started. If i have to provide every bit of information to them, what exactly are they verifying?

They are frustrating when you are on the receiving end of a call. The message they leave is always impossible to understand, the extension never works and today I got routed to a voice mail box for a company that was not HireRight. I require any request for verification come in writing and when I have gotten thru to ask for this, they never send anything. So out of the probably four times they have contacted my company, I have never once provided verification data. Everything about them comes across as sketchy.

They are totally scam, they don't even know what they are doing, they are trying to be extra smart and asking or irrelevant information and also they are not even calling on the numbers on the numbers which consultant providing.

This has to be the worst experience of my life. First, Hireright stated, they have runners to go to the court house if there was a system issue, then someone said they are waiting for the courts. I called the courts because it is a small town and the clerk stated no one from hireright reached out to them. The escalation team is very rude and say anything to get you off the phone without action. I call hireright everyday for past two weeks and I'm am still stuck in this situation.

Terrible Customer service and I am surprised they managed to stay in business. Been on the phone over an hour waiting for simple answer.

I have been waiting on them to finish for over a month now. I contacted them to find the status and they told me they are waiting on court records which they requested over 20 days ago. My wife used to work in that courthouse so she called a friend, come to find out hireright hasn’t properly submitted a request! This particular court has to have them requested in person and the documents have to be paid for. I called hireright to let them know this and they call me a liar to say the court wouldn’t tell me if there was a request for my information. It’s to the point with these people I have started to consider legal action.

In UE there is personal information protection act which prevents companies to share your employment history, scholar degree or such with random person via phone. Thats why HireRight is just a fraud. They claim they do checks but only thing they can do is compare scans of your documents with information you have supplied via their poor designed site. But they still demand contact to HR to your former employer. Not HR division, this must be person who is working there. Which company will give you such data after few years you have finished working there? Which company will talk with HireRight cia phone and give them your personal data? None. Thats why "verification" process is lie. They also demand tax docs from different country you worked because they do not understand that you can work remote. Contact with them is another annoying experience. Expect calls at random time because they do jot understand time zones concept. If you pick up phone expect poor english which prevents you from understanding what they want. Avoid at all cost.

Zero stars. Negative stars if that is possible. Horrible experience, they keep asking for more documents, and at the end don't complete their checks; and mark the candidate as having a discrepancy when there is none!. They do not think outside the box. I was excited about this job offer; and now my energy level too low. I do not recommend HireRight to anyone, not even to my dog !