HireRightReviews of hireright.com

This antiquated and cumbersome process for verification of employees serves neither employees or customers, and is clearly designed for failure. This is a terrible, terrible system. The primary mode of suggested communication for verification is to send a fax. I have not sent a fax in 15 years. My employee literally asked me what it was. Simple verification requires PRINTING and the checking a box, and then faxing or scanning and emailing the form. No digital checkmark, no digital signature, no ease of use for the verifying party. This keeps the response rate low. It is my opinion that a company that turns to a system like this that requires 6 steps for a simple employment verification is inviting long delays and/or poor verification completion rate. Because I don't need that hassle - and I did it only because I am willing to go out of my way to support a former employee. Many (most?) will not. And who does this hurt the most? The person most in need of a paycheck. The forklift operator or the mechanic or the warehouse worker or the lab tech. Failure to invest in better systems serves only greedy shareholders or executives.

This company is a joke, if you want to open an account with them to start the service for Transportation Background Screening (background check, mvr, cdlis+, etc...) you will wait forever for a sale representative to contact you!!!!! I contacted HireRight 02.01.2023 and for today the HireRight employee still does not have time to even email us the agreement to start the service!!!! So, we decided to give up with Hireright. We were able to open the same service with another company in 2 hours!!!!!!!! DO NOT WAIST YOUR TIME, you can start a service with other companies that are professional and care about the customer!!!!!!!!

It was the worst experience I’ve ever had. I had to do their work. they lied to me saying that they couldn’t verify my education report because they couldn’t reach the school, I called the school and they never contacted them. They never fix a problem caused by them. Don’t use this company for background reports.

This is easily the most pathetic background check company I have ever experienced. My previous jobs were at huge firms..PwC, BDO, RSM and they literally could not verify my employment even though their 1800 numbers literally have prompts for verifying employment. I ended up uploading W-2's and even IRS Transcripts for old years. Yet somehow the company I applied for is saying they couldn’t verify any employer. How are you guys SO bad at your job?! If you can’t verify I worked at a big 4 accounting firm how are you supposed to find criminal histories?!

They are incompetent and obviously don't know what they're doing. Rubbish repeated request and clueless assumptions without even contacting the references. Lazy group of individuals.

This place is horrible. If you are a reputable company please do not use this company as your background service. The turnaround time is beyond ridiculous. They ask for documents and then do not review what you have uploaded and provided to them, causing additional delays when they already have the information. You cannot speak to a live person. They have a chat box that is extremely unhelpful they report inaccurate information that you have to dispute that can take 30 days and , by that time you most likely have lost your job offer. If I would give -10 stars that is what I would give. You can also only email customer support. And what they respond is the same thing over and over it is not helpful. This company should not be operating. Example is my last background check took 72 hours. I’m going on week three with this place.There are numerous negative comments on the Internet about this company. Attorneys asking for people to join class action lawsuits. You can Google it yourself. My personal experience was Horrible. This is a horrible company and experience. You can also make a complaint with the CFPB ( consumer finance protection bureau ) that is what I’m going to do .

HireRight is just incompetent. Even calling them incompetent is an overestimation. Every other background check was able to confirm my background in a few days, but HireRight is taking 4 weeks, and still counting. They have asked the most ridiculous documents, and haven't contacted any of the sources I have given them. The Live Chat is powered by a bot that keeps saying the same things. I'm very worried that their incompetence will cost me my offer. Please HireRight, stop ruining people's lives.

The worst Company an employer can go through! I unfortunately stoped my on boarding process because if HireRight! All I can say is the staff are not helpful and very unprofessional!