HireRightReviews of hireright.com

I manage a US company from the UK, with no premises in the US, other than the temporary campuses we use in the summer to welcome young, foreign students to the US for two weeks - effectively, an export business for the US. I need to get my staff background checked and HireRight allowed me to do this, prior to and subject to their credentialling process. I failed this for no explicable reason, yet they pursued me for over $600 for the reports they allowed me to run, but refused to give me access to them. I know of no other company who can charge for a service, not provide the service, yet claim the invoice. Sharp practise does not even get near describing this. I am now using CheckR who, quite the opposite, are so much better and easier to work with, and, guess what, they produce reports when I pay for them! I would fight them but I do not know how consumer law works in the US - I know that in the UK, this would not happen! The lawyers would be the only winners. If anyone from the company reads this, make sure it is very clear when anyone opens an account that you will not supply your service, though you will charge for it if credentialling is refused...be transparent from the outset.

I’m still waiting for my report after 3 weeks. It’s stagnant at 83%. I called, and could barely understand her. She said something about county court. I have no court records. I doubt they even contacted anyone. They were no help. I’m going downtown to get proof of clear criminal report myself. I’m a substitute teacher. I clearly have a clean record. My start date of this side job as a crisis counselor is now delayed multiple times because this company can’t do its job. 8/14/23 Update: My info from this report was found on a dark web site. I have monitoring, and got an alert. Of course. This company is dirty scammers that steal identities.

Incompetent I don’t know anything about looking up someone and in a half hour on the internet I found what they couldn’t find. Took over an hour to finally get them to give me customer service number and then 2 hours to call me back only to try to talk to a lady who couldn’t speak English well enough for me to understand anything she said. They apparently can’t read either because the information they were asking for was on the first document I uploaded that they had asked for. What a joke!!!

I was working with another company that hired hireright to run a background check on me. They kept asking for the same documents, and even when I sent them, they did not understand that I was sending them what they had asked for. And then they keep asking for contacts at prior companies, though those companies have been bought out and no longer exist. Finallly, they ask for W2, 1099, etc for my own business to prove I have my own company. I do not issue 1099 or W2 to myself. I sent them the company registration information, but they just could not get it through their heads that I had run my company for 17 years!! Most incompetent bunch I've ever knownn

I was offered a job when background was sent to employer they said something on it may result in me not getting hired so the employer retracted my offer I have a a background down through sled every so often cause I carry for security and our church so if something was wrong I wouldn’t get that. I disputed it and she said it would take up to 30 days to get it back I just received a email at 10 tonight saying it was completed but I will have to wait to get them last time they said I would get paperwork was sent out on the 15th I got it on the 28th, also they couldn’t understand English and when I asked for someone that could they said all the US agents were busy. They cost me my job so now I give this place a big fat 0 thanks for nothing

Very slow and unprofessional. They contacted my current employer without my permission after I provided all of the documentation they asked for. They should be sued.

I wish I could put zero stars why pay for a background check if your literally doing all the leg work they are asking for w2s highschool diplomas like what are u finding as a company if I’m providing you all the information?

What an absolute unholy nightmare this has been. I agree with the other reviewers here, they will make you do your own background check and they will ask you to dig up documents from ages ago or which you simply do not have. God forbid you are self employed or work for a small business. I subcontracted and did gig jobs for a few months while I was in school and they are asking me to supply tax documents that do not apply to my employment situation. They say they found that I worked there years ago and gave the dates which correspond to a completely different employer whose name is not in any way similar unless you don't speak english. I do not have a pay stub or 1099 for this last employer because it's not applicable for a gig worker who made under 600 dollars. They have 7years of work history to verify and I am held up because of someone I subcontracted with for a month. I have asked them numerous times to contact my previous employer and they refuse. Also insist that they contacted my school and could not confirm my attendance because they want to make me shell out money for the official transcript. This is their job and now I am having to do it for them. I have to send everything through my recruiter because the company is completely unresponsive. I have zero criminal background, everything I reported about my education and employment was truthful and I cannot speak to a human being to address it. This has been incredibly stressful and is causing my hire date to be pushed back and I am on the edge of a nervous breakdown and I am considering withdrawing from this job offer because this company has been so disrespectful and horrible. Incompetent, don't do their jobs, this company is a scam and if I am denied a job due to their incompetence I will sue. Your company is shameful and playing games with people's livlihoods in a terrible desperate economy and you should be embarrassed. Worthless pathetic human beings run this company. If your employer uses them for background check consider rejecting the offer. Edit: sending canned boiler plate responses is proof that you didn't listen to the clients complaints. I have given key documents and contact information for the employer. I maintain a good relationship with this employer and was in a position to ask if he had been contacted at his phone number or email and he confirmed that he had not. I uploaded the documents I had available and reiterated that you need to make some effort, any effort at all, to contact this employer who is *expecting* to be contacted for a reference. You have completely failed to exert even the slightest amount of effort. I am in contact with my onboarding specialist with HR who has told me that her department increasingly disregards the results of their reports and have had numerous meetings with your company to address how unhappy they are with your performance. The human resources team at this company is disappointed and I doubt they will renew a contract with you. I see that your company has had to pay out to the tune of tens of millions of dollars in class action lawsuits due to your failure to report accurate information There is no excuse for you