HireRightReviews of hireright.com

Worst background check company in the world. They made my first full-time job delayed, just because of their unprofessionalism and sluggish processing speed. Customer service officers are rude. They give misleading and ambiguous information. I'm not surprised to see so many people give bad reviews about this awful agent. What surprise me is that they still survive after tons of bad reviews.

Horrible Incompetent Service-they are obsessed with phone numbers global corporations have specialized ticketing system and they prefer to be contacted via EMAIL NOT phone number. On their website the email addresses cannot be added . The people that are doing the screening are an absolute disaster, everything takes weeks and weeks and weeks i don't get it why. They are so unprofessional i never seen such a thing, they refuse to give updates , also the customer service-chat service is a joke as well.

Just like the other reviews - absolute disgrace of a company. Going on 10+ days of them not being able to complete a simple MVR check. I went to my state's DMV website and was able to get a hold of my entire record in 2 seconds. Multiple calls and chats with these incompetent people have gotten me nowhere. All they keep saying is that there is a "process" they have to follow and they will have an update for me in 6 business days. Completely unacceptable. Stay far, far away from this company!!!

I would rate it zero if i could. They have played me around, and asked for unreasonable and unattainable information, instead of actually doing their JOB! and reaching out to the contacts provided for my background check. They have put me in a very vulnerable situation, with my start date closely approaching. It is absolute madness that big corporations trust such incompetent companies to vet their employees. Honestly if you receive a job offer which uses HireRight for their checks RUN FOR THE HILLS!. They have no sense of remorse or accountability that they are responsible for peoples livelihood and income. worst experience of my life. absolute nightmare.

I'm not sure if they're even reviewing my files. I submitted all of the tax documents they're looking for, and provided them with contact information for my previous employers. I know that they have not reached out to my employer and are now asking for additional documentation.

Because of HireRight, my start date for a job I had applied for was postponed by at least two months. Their process was painfully slow and frustrating. While others who applied after me were able to start earlier, I was stuck waiting due to unnecessary delays. Initially, I was supposed to receive an email requesting documents, but that never happened. Instead, I had to manually check their platform to upload documents. Then, they asked for additional documents and even rejected my payslip and redundancy letter—likely because the agent failed to notice my digital signature. I ended up re-uploading information directly from the REVENUE system, which should have been unnecessary. Once that was finally approved, there were further delays. They requested my university contact information again, despite me already having provided it in the initial form. Worse, they didn’t notify me by email or message, forcing me to resubmit the same details. By the time everything was sorted, my start date had already been postponed. For the sake of other businesses, HireRight should seriously reconsider their operations. Their inefficiency is sabotaging people who are genuinely interested in working. If you have a strong background or advanced qualifications, be cautious. It seems their process might be quicker for simpler profiles, but those with more details to verify can face significant delays. If I could, I would give 0 stars to this company. It’s surprising they are still in business despite the overwhelming number of bad reviews. You never think this could happen to you, but unfortunately, this has been my experience with them.

Hire right is not a good background check company, they take too long, I had been back ground check with other company it only takes two days max 5 days but with hire right its been 10 days and my start date is fast approaching and I might not be able to start my new job just like some of these people because of hire right. Hire right just collect data and will make you do your own background check for them.Imagine the safety of your information in the hand of an incompetent company. I am monitoring my info because I do not trust them. These reviews can be used for a case because they are affecting people lives by their incompetence.

As part of the onboarding process, Hire Right is performing my background check, which is essentially very easy: one employer, one degree, two residences. I ended up doing the job for them, b/c their investigators documented three lousy attempts at getting in touch with my US-based former employer; i.e. they contacted them over Christmas time (Dec 23 and 24), when folks are typically on vacation, and then 24 hrs later they documented the source could not be verified... what level of common sense is needed to realize the response time over Christmas won't be 24 hrs?! I ended up having to do the job for them and dig through all my records with IRS and such to get them transcripts dating back to 2013... Secondly, they could not verify my overseas education, again over Christmas time, so I had to submit a copy of my degree, doing, yet again, their job... what's even more frustrating is that they are not even contacting me to ask for documentation, although I have established both text and email as ways to get in touch with me; they are reaching out to the contracting agency, while they document in their audit trail they had asked me for the things they "need", but these are all lies! Luckily, the contact lady at the contract agency is very understanding and keeps me abreast of all of the Hire Right requests... we'll see how this ends, but I am already pro-actively putting all the evidence together to support my case if need be. As other reviewers stated, if this company is legit, there should not be a need for W2s and other PII to support the background check process. The check should be done based on my information inputs (dates, places, etc) and not by me uploading scans into their system. Companies, please do not hire this organization to support the onboarding of your candidates. They are lazy, lack common sense, and lack the ability to perform job-relevant tasks. In a job market where qualified candidates are struggling to find a job, seeing the level of incompetence encountered with Hire Right is simply disheartening.