HireRight Reviews | Read Customer Reviews of hireright.com

HireRight Reviews | Read Customer Reviews of hireright.com

HireRight reviews

Showing 739 reviews with 1 star · Clear filters

James
May 12, 2025
It couldn’t be worse
It couldn’t be worse! They are asking us to contact a university’s Human Resources department to request that they send an email, even though it’s against the university’s policy. Moreover, when you speak to them on the phone, they don’t seem to understand English, act as if they didn’t hear you, and hang up!
Response from HireRightMay 12, 2025
Hi James, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and see how we can assist. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Report
Charlotte
May 9, 2025
Absolutely ridiculous and incompetent
Absolutely ridiculous. They are incompetent and lazy. They expect you to carry out the background check for them - uploading excessive amounts of documents from over 10 years ago such as payslips, enrolment letters etc. Absolute time wasters
Response from HireRightMay 12, 2025
Hi Charlotte, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve reached out to you via Trustpilot’s “Find Reviewer” feature to better understand your experience and see how we can help, but unfortunately, we haven’t received a response from you. We often ask candidates to provide copies of key employment and education documentation when we’re unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Report
Reynolds K.
May 9, 2025
Will Not Replace Accidental Uploads - Possible Illegal Conduct
Be VERY careful with this company. When uploading documents, it is important to fully redact anything sensitive. If you make a mistake and upload something with sensitive information, there is NO way to have those documents removed and/or replaced. When I asked to speak to a supervisor, they just hung up on me.
Response from HireRightMay 12, 2025
Hi Reynolds, We are very sorry to hear about your experience with HireRight. However, we appreciate you taking the time to inform us and for providing additional information so that we could look into the matter for you. We can confirm that a customer service supervisor is working on resolving the issue regarding your unredacted documents. If you need further assistance or would like to share additional feedback, please feel free to contact us at [email protected]. We would be happy to hear from you.
Report
Julian
May 7, 2025
An absolute waste of time
An absolute waste of time. Individual emails for each part of the required information. They also do not review the documents sent to them, as they had the information they were looking for. Ultimately the candidate who is being hired does all the work for them. It has taken a couple of days to source all the information that they require. I will most definitely steer clear of this organisation.
Response from HireRightMay 7, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and see how we can assist. We often ask candidates to provide copies of key employment and education documentation when we’re unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Report
Kat J.
May 6, 2025
Terrible company
Terrible company. My employer, unfortunately, went with HireRight for background check, and they wasted my time by requesting one missing item per day, and the *not required* fields are, to no one's surprise, required. They rely on the materials you sent instead of doing any work. This company should stop being a leech and pay people to actually do your job
Response from HireRightMay 7, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and see how we can assist. We often ask candidates to provide copies of key employment and education documentation when we’re unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Report
Dc
May 3, 2025
Awful service and takes far too long
Awful service and takes far too long
Response from HireRightMay 5, 2025
Hi, Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations. If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
Report
Dam B.
May 2, 2025
They want you to do the background…
They want you to do the background check yourself. They request your paystubs from multiple employers from decades ago as if you kept those around, and then ask you to get in touch with the employer and find someone who can provide additional records. Never had a background check I had to do myself, I could have just sent my last few paystubs to the company that was hiring me and saved so much of my own time
Response from HireRightMay 5, 2025
Hi, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and see how we can assist. We often ask candidates to provide copies of key employment and education documentation when we’re unable to verify this information with a source, as permitted by customer guidelines. Providing additional information or documentation to our screeners can help expedite the verification process. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
Report
Bettina P.
May 1, 2025
I had to deal with Hireright for my…
I had to deal with Hireright for my background check last year. It was absolutely horrible experience all in all. They took long time to get anything done and in the end gave me wrong information about my status being completed even though it was not! This meant that I started my job over a month later (and was without any salary) because of their inexperience in what they are doing.
Response from HireRightMay 1, 2025
Hi Bettina, Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations. If you would like to provide additional feedback about your experience, please contact us at [email protected]. We would be happy to hear from you.
Report