HireRightReviews of hireright.com

HireRight is an absolute joke for a company. They took way too long to complete my background check. Despite submitting the required documents they were unable to verify past employment multiple times. I Literally gave them the addresses for the places I looked at and they looked up the wrong place. Which proves they did not look at the information I sent them. They did nothing but give me the run-around. I literally gave them the number for my past hiring managers and despite this, they never attempted to call. I know they didn't because I contacted those managers myself. They are the worst for checking for past employment especially when it comes to small businesses. These people literally have no idea and are incapable of doing their jobs. My customer experience with one of their employees was awful. He started getting aggressive and angry after I asked him some questions in regard to the status of my background check. I asked him questions to ensure that everything was submitted correctly and they had everything they needed, so the process would be moved along. Instead of being helpful, he started blaming me for everything that went wrong. I'll admit that I submitted some things incorrectly but the way he handled it was extremely unprofessional. This was by far the worst customer service interaction I've ever had. Avoid this awful company at all costs.

If I could give them negative stars I would. I was going through the background check process with them and they claimed they couldn’t verify 1 of my 2 degrees. I knew they were being dishonest because I called the school. They school confirmed that no one reached out to do a verification and even if they went through clearing house they would see my bachelors and masters degree. I called HireRight after being requested to upload proof, which I did! They still mark my degree as unverifiable and even some other positions where I produced proof. They’re horrible and system is very flawed.

Total trash. Their systems don’t work properly, they are not showing what they have on you, unfaithful service. Yet another service “to make things better” but really cause stress, errors and add zero value

I had to use them for a recent background check on the employee side and provided them a library's worth of verification. They rejected everything, citing tiny details missing that they never requested. Why avoid them: Sneakily outsourcing to save costs: Notice how they never give you last names when communicating. You can tell by their words and actions that they have zero clue what they are doing. They are just robotically following a playbook, trained to give textbook, zero-context answers - probably while getting paid less than $5/hr. Profit-driven? It feels like they have malicious intent with how long they make the process. It's like purposely delaying verification to make more money off the employer. Do. not. use.

The absolute worst company to exist any company that uses them to hire should be ashamed

This company really takes its time to go through the process. I have been at 93% complete for a week now. They asked me for a better contact at a company they couldn't get in touch with so I provided the name, number, and email of someone to contact who was ready to answer. They still have not contacted the company. I also provided my W2's from that company. I am not sure if they get paid by day, but it sure seems they want you to not get hired.

Terrible customer service. They won't let you speak to tech support and won't transfer you to a supervisor. They won't help you fix issues. They just make excuses and send tickets in that don't get worked. They are causing the loss of a great opportunity and hopefully someone is able to sue them over it one day. 🤞🏻 Will be calling home office and headquarters about this experience. I even found some of the top people in the company on LinkedIn to try and ask for their help. I'm not giving you any information. If you aren't able to resolve the issue the first 10 times it's been discussed then how will it be resolved now? It won't.

This is a very annoying and abusing service. Companies should stop using it. They don't share with you the data they get about you, force you to give a lot of personal information, crate and account, and many things you don't want to do and feel not comfortable doing, Update after response: They also request more info through Trustpilot to "verify" my opinion. I am not sharing more personal data with you, also scared that this could affect the report you will share with my employer. I do not need any assistance and my experience is clear enough, you order people to give all kind of personal data otherwise they will not get a job.