HireRight Reviews | Read Customer Reviews of hireright.com

HireRight Reviews | Read Customer Reviews of hireright.com

HireRight reviews

Showing 739 reviews with 1 star · Clear filters

richard M.
Jul 10, 2025
HireRight is HireSlow
They took an entire month to complete the background check. The estimated completion dates kept shifting, and the progress dashboard was quite vague—it didn't provide clear updates on completed tasks, only indicating that the form had been submitted.
Response from HireRightJul 10, 2025
Hi Richard, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can help. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Benjamin H.
Jul 9, 2025
Absolutely disrespectful about my time
Absolutely disrespectful about my time. Did not ask for missing documents once but four times (every time different docs). Did not read the provided contracts (confused start time and contract sign date). Rejected a contract even though it came from Docusign.
Response from HireRightJul 10, 2025
Hi Benjamin, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can help. We understand that repeated requests for documentation can be frustrating. Our process requires us to independently verify education and employment information. If information cannot be verified through initial channels, additional documents may be requested. We do this to ensure the accuracy of the report and to meet regulatory and customer requirements. If you need assistance or would like to share additional feedback, please feel free to contact us at [email protected]. We would be happy to hear from you.
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Joseph M.
Jul 9, 2025
Never see like them who try to reach…
Never see like them who try to reach all of my old employers (3 different companies that doesn't necessarily since they already get approved on my current jobs) and also their partnership to drugs screening clinics are totally low ratings and full of bad reviews just like them. Horrible organization
Response from HireRightJul 9, 2025
Hi Joseph, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can help. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Jesse G.
Jul 9, 2025
So bad, had to create a Trustpilot Account just to let the people know....
UPDATE: The 11th has now come and gone with no resolution. It has now been over 4 weeks since i filled everything out. I dont even know if its worth reaching out again because theyll just provide another bogus ETA. Been waiting on a pre-employment background check for what is now going on 4 weeks. Its 89% complete, the only exception being a CA county (which I've never lived or worked in.) Original ETA was 06/19. Then was told 06/25. Then 07/07. Now 07/11. Calling and emailing is no help. They just give you an arbitrary future date to shut you up. Just string you along without regard for the stress and hardship that delays cause. There's no follow up, no action. How do I even know its actually being worked on and not just sitting in a pile of paperwork somewhere? i dont. And neither do they.
Response from HireRightJul 10, 2025
Hi Jesse, We are very sorry to hear about your experience with HireRight. We appreciate you taking the time to inform us and for providing additional contact information so that we could look into this matter for you. We can confirm that HireRight’s Research Team is monitoring your case and will continue to provide you with regular updates on the status of your background check. If you would like to provide additional feedback, please feel free to reach out to [email protected]. We would be happy to hear from you.
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Cl
Jul 2, 2025
So poor that I had to leave a review
The background verification that I just underwent with HireRight was so bad that I had to share about it. Be warned, the process is so arduous. For me, this involved the most number of back-and-forth messages that I have ever encountered in any verification process. We started this well before my job was due to begin, and here we are weeks later, still tying up loose ends with my job's start date pushed back as a result. A serious pain.
Response from HireRightJul 9, 2025
Hi, Thank you for taking the time to leave a review and for providing additional information so that we could look into this issue for you. We’re sorry to hear that you did not have a positive experience with HireRight, though we can confirm that your report is complete and has been sent to the customer for review. If you need assistance or would like to share additional feedback, please feel free to contact us at [email protected]. We would be happy to hear from you.
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Micaleigh
Jun 30, 2025
If i could give this company a 0 i…
If i could give this company a 0 i would. They’ve held up my background check for over three weeks, keep changing the approval date. They’ve claimed they can’t verify with the courthouse, the courthouse told me no one has contacted them. I have photo evidence of multiple lies saying they expedited my case and then back pedaled saying it couldn’t be expedited. I was told my courthouse had no problems, now they’ve claimed all along the courthouse is a problem and on a list. Lower level customer service told me they outsource to other venders, manager told me that was a lie and hung up on me. I’m out easily 3 thousand dollars and still unable to start with my new employer. Hireright still won’t do the bare minimum to help. Avoid this company at all costs and don’t utilize their services.
Response from HireRightJul 1, 2025
Hi Micaleigh, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can help. If your background check is still in progress and you need assistance, please contact us at [email protected]. We’re happy to help.
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Stephanie
Jun 30, 2025
awful software
awful software, why every time do you ask for everything can't you find a way to store information about people?
Response from HireRightJul 7, 2025
Hi Stephanie, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We’ve contacted you via Trustpilot’s “Find Reviewer” feature to better understand your experience and to see how we can help. If you need assistance or would like to share additional feedback, please feel free to contact us at [email protected]. We would be happy to hear from you.
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Lucas N.
Jun 27, 2025
Horrible sistema
Solicitan documentación que no tiene sentido. Me solicitan recibos de sueldo de prácticas profesionales no pagas. Les proveo pruebas de empleo, pero como no son declaraciones de impuestos o recibos de sueldo no les parecen suficientes. No hay forma de comunicarse con una persona, solo es una página que te pide subir lo que solicitan incluso cuando ya está subido o hay pruebas suficientes.
Response from HireRightJul 1, 2025
Hola Lucas, Gracias por tomarte el tiempo para compartir tus comentarios. Lamentamos saber que nuestro servicio no ha cumplido con tus expectativas. Entendemos que recibir solicitudes repetidas de documentación puede ser frustrante. Para asegurarnos de que la experiencia reportada esté alineada con los estándares formales de negocio, es posible que solicitemos documentación adicional si los materiales proporcionados no cumplen con los requisitos regionales o específicos del cliente. Este proceso es esencial para mantener el cumplimiento normativo y garantizar estándares de calidad. Nuestro Centro de Ayuda para Candidatos ofrece respuestas a algunas de las preguntas más frecuentes, una opción de chat con servicio al cliente y una lista de números telefónicos regionales del servicio de atención al cliente de HireRight: https://support.hireright.com/es-LATAM Si necesitas ayuda o deseas compartir comentarios adicionales, no dudes en contactarnos a [email protected] o al 0800 666 0736 (para candidatos en Argentina). No dudes en comunicarte con nosotros—estamos encantados de ayudarte.
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