Justyna
Why Do I Have to Provide HR Contacts for HireRight?
I don’t understand how companies continue to use HireRight. My experience has been frustrating and long-winded, instead of conducting their own research, they repeatedly came to me with questions such as the names of HR contacts. Surely, with platforms like LinkedIn and other resources, they should be able to source this information themselves. It creates unnecessary work for the candidate and feels like a very poor user experience. I expected a more professional and streamlined process from a verification company.
Response from HireRightAug 27, 2025
Hi Justyna, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We ask candidates to provide contact details because, in many regions outside the U.S., employers often don’t respond to verification requests unless they know who specifically should receive them. While we do use public sources and conduct our own research whenever possible, sometimes there simply isn’t enough publicly available information to complete the verification. In those cases, having a direct contact helps us move the process forward more efficiently. If you need further assistance, please contact us at [email protected]. We’re happy to help.