Borderless AIReviews of hireborderless.com

Borderless AI is a reliable EOR (Employer of Record.) Having worked with Borderless for years, I never had problems with invoice, payroll processing and timely credit of payment. Onboarding process was seamless and easy to navigate with streamlined activation. The company has indeed transformed global workforce management into an effortless, friction-free experience.

I get my payment in a timely manner. Their payment process is very smooth.

Borderless AI has been a reliable EOR, providing accurate and on-time payroll payments. Their team is responsive to inquiries, and the platform is convenient and easy to use for tracking hours and invoices.

Borderless is an Employer of Record, with their service our company has not faced any concerns or issues managing hires or complying with local legal entities as they have created the solution for us! Easy and fast to be onboarded too.

I had no issues for the 4 months I used the platform. Onboarding was smooth. Invoices are easy to create and send. Payments are always on time. Really helpful for freelancers/EOR.

This EOR has always been transparent with the status of my contract, invoices, payments, etc. I've been with other employer of record companies and this one is the one that I've never had issues with.

Fake information - they claim being EOR enabled in Monaco Principality, which is not true and shows complete lack of legal understanding and transparency. But worse of everything? ZERO support - my two support queries were simply NEVER answered. This is true on both employer and employee sides!

Avoid if reliability and service matter Our experience with Borderless has been one of the most frustrating vendor experiences I have dealt with in years. After working with them for nearly 3 years and having a fully negotiated legal agreement (including extensive legal review and redlines), Borderless incorrectly terminated one of our employees due to their own admitted mistake after we submitted what should have been a simple amendment to update compensation and title. Instead of correcting their error, the process became a months-long nightmare. Here’s what happened: * We signed an amendment on March 30 to update employee compensation/title. Rather than processing it, Borderless terminated the employee. * We repeatedly emailed support with little to no response for weeks at a time. * We were openly told service had deteriorated due to employee turnover and operational issues. * Borderless acknowledged mistakes had been made and assured us they would fix the issue. * Days later, we were told additional documents were required. * Then more documents. * Then an entirely new SOW was required to undo a problem that they themselves created. The most frustrating part was the constant moving of the goalposts. We had already negotiated and executed a legal agreement years ago after significant legal expense. Borderless originally stated they would match our prior agreement and simply update the necessary compensation terms. Instead, they repeatedly sent revised agreements with material legal differences while insisting they were “essentially the same.” When we pushed back, we were effectively told to take it or leave it. To make matters worse, we were told a prior manager was still with the company but “on leave.” When I contacted him directly, he informed me he had actually left the company months earlier. Mistakes happen. What matters is how companies respond to them. In our case, the combination of: * poor communication, * repeated operational failures, * incorrect guidance, * inconsistent explanations, * lack of responsiveness, * contract bait-and-switch concerns, and * refusal to simply correct their own admitted mistake turned what should have been a straightforward HR/payroll update into an exhausting, months-long ordeal. I rarely leave negative reviews, but businesses considering an EOR should think carefully about what happens when something goes wrong. That is when vendors show their true colors.