Jon H.
Beyond a farce
A simple statutory sick pay query has somehow taken Borderless AI over a month, multiple chases and eventually a fee paid to my accountant to get answers they should have provided themselves. The responses have been slow, generic and, despite repeated assurances of “I’m sorry, this is not the experience we want for our customers”, absolutely nothing has changed. At this point, the apologies are becoming as automated as the service. For an AI company operating in payroll and remote workforce management, the lack of ownership, urgency and basic competence is astonishing. Borderless AI is, quite simply, a disaster.