Borderless AIReviews of hireborderless.com

A simple statutory sick pay query has somehow taken Borderless AI over a month, multiple chases and eventually a fee paid to my accountant to get answers they should have provided themselves. The responses have been slow, generic and, despite repeated assurances of “I’m sorry, this is not the experience we want for our customers”, absolutely nothing has changed. At this point, the apologies are becoming as automated as the service. For an AI company operating in payroll and remote workforce management, the lack of ownership, urgency and basic competence is astonishing. Borderless AI is, quite simply, a disaster.

Fake information - they claim being EOR enabled in Monaco Principality, which is not true and shows complete lack of legal understanding and transparency. But worse of everything? ZERO support - my two support queries were simply NEVER answered. This is true on both employer and employee sides!

Avoid if reliability and service matter Our experience with Borderless has been one of the most frustrating vendor experiences I have dealt with in years. After working with them for nearly 3 years and having a fully negotiated legal agreement (including extensive legal review and redlines), Borderless incorrectly terminated one of our employees due to their own admitted mistake after we submitted what should have been a simple amendment to update compensation and title. Instead of correcting their error, the process became a months-long nightmare. Here’s what happened: * We signed an amendment on March 30 to update employee compensation/title. Rather than processing it, Borderless terminated the employee. * We repeatedly emailed support with little to no response for weeks at a time. * We were openly told service had deteriorated due to employee turnover and operational issues. * Borderless acknowledged mistakes had been made and assured us they would fix the issue. * Days later, we were told additional documents were required. * Then more documents. * Then an entirely new SOW was required to undo a problem that they themselves created. The most frustrating part was the constant moving of the goalposts. We had already negotiated and executed a legal agreement years ago after significant legal expense. Borderless originally stated they would match our prior agreement and simply update the necessary compensation terms. Instead, they repeatedly sent revised agreements with material legal differences while insisting they were “essentially the same.” When we pushed back, we were effectively told to take it or leave it. To make matters worse, we were told a prior manager was still with the company but “on leave.” When I contacted him directly, he informed me he had actually left the company months earlier. Mistakes happen. What matters is how companies respond to them. In our case, the combination of: * poor communication, * repeated operational failures, * incorrect guidance, * inconsistent explanations, * lack of responsiveness, * contract bait-and-switch concerns, and * refusal to simply correct their own admitted mistake turned what should have been a straightforward HR/payroll update into an exhausting, months-long ordeal. I rarely leave negative reviews, but businesses considering an EOR should think carefully about what happens when something goes wrong. That is when vendors show their true colors.

24/7 support” is pure marketing. More than 2 months of payment delays, support unreachable, unanswered emails, contradictory information, and apparently invoices not even sent to the client. For a payroll/EOR platform, this is unacceptable and honestly alarming. Avoid if you expect professionalism, transparency, or reliable payments.

Avoid. We found them to be totally out of their depth and unable to answer the simplest of questions.