HimiwayReviews of himiwaybike.com

Good customer service in helping out with questionsor concerns about products, and bikes are reliable.

Second time purchasing on himiwaybike.com. My first purchase was a Himiway Cruiser ebike and my second purchase was a part for my bike after damaging my bike on a fall. So far I'm happy with my products and the company which has been really good in helping me with my needs

Both me and my wife have been thinking of buying a ebike as we are now both in our seventies and now Need a little help up the hills and poorly maintained roads in the UK. We chose Himaway as they looked OK and robustly made and reasonably priced. We purchased mine first (Cruiser) and then the wifes(Cruiser Step through) both arrived with minimal items to complete the finished bike, and looked great.

I have had some repair issues and Himiway has been very responsive to my requests and emails communications to provide troubleshooting and parts if needed. I have seen the nightmare review of other bike companies so I feel Himiway is a step above the others for sure.

Bikes are fantastic. I love the bike they have provided me, because the quality is great. Down 1 star because there is a minor issue with my bike and I reached out to support and have not gotten a response.

Terrible warranty support, waited 3 months to get a brand new never used bike operational. Multiple promises made and never followed up on. I would suggest buying from a more reputable company. Be careful as they are buying 5 star reviews now. Hey friends! 👋 Thank you for choosing Himiway and being a part of our community! We would love to hear about your experience, and we invite you to leave a positive review on Trustpilot. As a token of our appreciation, we'll reward you with 5000 points, equivalent to a $50 coupon, which you can use on your next purchase! How to Participate: Click the button below to visit Trustpilot. Leave your 5-star review. Take a screenshot of your review and send it to himiwaybike.com. Once we receive your screenshot, we’ll add 5000 points to your account.

First off, we have two Cruisers (D3) and love them. Mine (high step) stopped working and left me bummed out! I followed the steps in videos provided on the website and narrowed it down to the display, so I ordered a new one, which came quickly. Installed the display and found out the controller was bad, so I ordered a new controller, which also came quickly. I still had problems and narrowed it down to the battery (I took the one off of my wife's bike to determine this) so I ordered a new battery which also came quickly. Installed the battery and had the 25 code; fixed that using the site and videos. (Side note: I took the old battery apart and found a dead ground path on the BMS. A new BMS, if I could find one, is $20 and I found that the reason for all of this was that the cage that the battery slips into only had one screw and nut holding so it moved and shorted everything out through the battery). Long story short is that after spending +/- $700 I am finally back enjoying my bike. I give the 5 star review for the fun I have on the bike and for how quickly items shipped, but I will admit that if the battery cage had been properly installed at the factory I most likely would not have had the problem or need to spend $700 :(

I have a Himiway bike that is several years old. I had to replace the motor. Customer service was very helpful and made sure I ordered the correct parts and got the bike going again.