hily.comReviews of hily.com

Response from hily.comDec 2, 2025

Dear Toghrul! We’re sorry to hear about your experience. That’s not the level of service we aim to provide. We want to clarify that we never continue charging after a subscription is cancelled, and we respond to every message we receive. Something may have gone wrong with the cancellation process, and we’d really like to look into this for you. Could you please reach out us via Live Chat or [email protected]? This will help us investigate the charges and resolve the issue as quickly as possible.

Response from hily.comNov 14, 2025

Hey Chris! Thank you for taking the time to share your feedback. We want to assure you that fake profiles and misleading matches are something we actively work to prevent. Our team constantly monitors profiles, uses verification tools, and reviews reports to keep the community safe and authentic. Hily is free to use, and while we do offer premium features, they are completely optional. For further feedback and questions, feel free to reach out via Live Chat or [email protected].

Response from hily.comNov 14, 2025

Dear Kirk! We are sorry to hear about your experience. We understand how frustrating that can be. Our app offers both free and paid versions, and any paid features are completely optional. Every user gets 100 free likes daily, and if you would like more, you can upgrade to a Premium+ plan. Regarding the "Major Crush" issue please reach out to us via Live Chat or [email protected] for further investigation. We are here for you!

Response from hily.comNov 14, 2025

Dear Samuel! We are sorry to hear about your frustration. Our app offers both free and paid versions, and some features are optional add-ons to give users more control over their experience. We value your feedback and are always working to make Hily better and more transparent. For further feedback or questions, please feel free to reach out to us via Live Chat or [email protected]. We are here for you!

Response from hily.comNov 14, 2025

Dear Customer! We are sorry to hear you feel this way. We would like to assure you that our app is completely legitimate and safe to use. Our goal is to provide a great experience for all users. Please note that we offer both free and paid versions of the app. You can continue using the free version without any charge. For further feedback and questions, please feel free to reach out to us via Live Chat or [email protected].

Response from hily.comOct 16, 2025

Dear Ryan! We are sorry to hear that you had such a disappointing experience. We assure you that Hily is not a scam. Our platform is built to create real connections while maintaining user safety and authenticity. We have multiple verifications in place to ensure genuine interactions. Still, if you ever come across suspicious profiles, our support team can investigate and take action right away. For further feedback or questions, please feel free to contact us via Live Chat or [email protected].

Response from hily.comSep 10, 2025

Dear Customer! We are sorry to hear about your frustration. To clarify, Hily does not allow content that involves nudity, drug use, or solicitation of money. Any reports of such behavior are taken seriously and reviewed by our moderation team. Regarding videos, we follow strict guidelines to protect people's privacy and ensure that only appropriate, relevant content is shared. Should you have further feedback or questions, please feel free to contact us via Live Chat or [email protected].

Response from hily.comAug 22, 2025

Hey Santos! We are sorry to hear the filters and pricing did not fully meet your expectations. Just to clarify, filters may reset once there are no more people around that match, so for the best results, we suggest choosing fewer filters to keep your options open. Also, you can always enjoy Hily with the free version, and we also run occasional promos and discounts to make premium features more accessible. Please contact us via Live Chat or [email protected] for further feedback and questions.