hily.comReviews of hily.com

Response from hily.comAug 5, 2025

Hey Austin! Thanks for sharing your feedback — we hear you. Making a payment is absolutely not obligatory at Hily. While we offer free features like swiping and chatting with your matches, some interactions (like replying to messages from recommended profiles) are part of the premium experience. Should you have further feedback or questions, please feel free to contact us via Live Chat or [email protected], and we will assist you further.

Response from hily.comJul 2, 2025

Dear Brian! Thank you for your feedback. We are sorry to hear that your experience with Hily did not meet your expectations. Please note that using Hily is entirely optional when it comes to payments—the basic version is free, allowing you to browse, match, and chat. The Roulette feature offers random premium perks without requiring a subscription, though results may vary each time. If you need further assistance, feel free to contact us via Live Chat or at [email protected].

Response from hily.comJun 17, 2025

Dear Alan! We are really sorry to hear about your experience. While many features are available for free, such as matching, chatting with your matches, and video calls, some premium options do come at a cost, so we can keep improving the app and supporting our users. Please feel free to reach out to our support team through the app or at [email protected] — we are here to help with any app related questions. Thank you for your feedback. It really helps us improve.

Response from hily.comMay 25, 2025

Dear Thomas! Thanks for your feedback — we are sorry the app did not meet your expectations. To clarify, chatting with your matches is free, and a subscription is only needed to unlock extra features. We also take fake profiles seriously and encourage reporting anything suspicious. For cancellations, those go through the App Store or Google Play, but we are happy to help guide you through it if needed. Feel free to reach out via Live Chat or [email protected].

Response from hily.comMay 25, 2025

Dear Ian! Thanks for sharing your experience. We are sorry to hear that your time on Hily has not met your expectations — we understand how frustrating it can feel. Every user has their own preferences and pace when it comes to online dating, and sometimes it takes a bit of patience to find the right match. That said, we are always working to improve the platform and help create more meaningful, respectful connections. For further feedback, feel free to reach out to us anytime via Live Chat or [email protected].

Response from hily.comApr 28, 2025

Dear Tom! We are sorry to hear you had a frustrating experience. Chatting with your matches on Hily is completely free! Premium features are optional and designed to give users additional benefits. Regarding fake accounts, we use multiple verification steps and a dedicated team to reduce fake profiles and maintain the safety and quality of the app. For further assistance, please feel free to reach out via Live Chat or [email protected].

Response from hily.comMar 12, 2025

Dear Mason! Hily offers a free experience with the option to upgrade for additional features. While premium gives access to extra perks, free users can still browse, match, and chat. We appreciate your feedback and are always working to improve the app for everyone! For further assistance, please feel free to reach out via Live Chat or [email protected].

Response from hily.comMar 12, 2025

Dear Matt! We are sorry to hear about your experience with the filters. Hily’s location settings are designed to show users within your selected range, but occasionally, factors like user availability and app settings may influence the results. We are always working to improve our matching system, and we appreciate your feedback. If you need assistance adjusting your preferences, our support team is happy to help via Live Chat or [email protected]!