Jay Y.
Poor Customer Support
I withdrew $200.00 last night. I got debited but didn't receive anything. Sad part is, the transaction disappeared on my transaction history. This is a red flag. I immediately contacted their support but haven't gotten reply. I want to call them but I couldn't find their number. They only have WhatsApp and email support as far as I know. Please use their service at your own risk. It has been more than 24 hours and they haven't return my currency.
Response from HiglobeFeb 13, 2026
Hi Jay, We understand your concern and thank you for sharing your experience. Our team reached out to you multiple times on February 13th, since your transaction failed. We requested for your correct bank details, as the originally provided account number was invalid. Once the information was updated, we reprocessed your transfer and was completed immediately. As always, we remain committed to supporting our customers promptly and professionally.