Platform Resolution TeamReviews of highpeakco.com

Response from Platform Resolution TeamMar 5, 2026

Hi, Thank you for sharing your experience. The MiniProjector Lite (2020-21 model) is part of our compact entry-level lineup and is designed as a basic, lightweight projector for close-range viewing and portable use. Performance characteristics such as brightness and projection distance are outlined in the product specifications to help customers choose the appropriate model for their needs. Regarding mobile connectivity, compatibility depends on device type and connection method (wired adapter, HDMI source, or supported casting), and our team is always available to assist with setup guidance when contacted directly. If any accessory was missing upon delivery, we would have been happy to review and resolve that immediately had we been notified. We also offer return options within the applicable policy window, though we understand you chose not to pursue that route at the time. HighPeak operates as a marketplace platform and is committed to transparent product listings and responsive support. If you would like us to revisit this order, our team remains available to assist. Contact us at [email protected] Support Portal: https://highpeakco.com/pages/contact-highpeak

Response from Platform Resolution TeamMar 5, 2026

Hi, We requested additional order details (order number or email) so we could properly investigate this concern but did not receive a response. Without specific product or order information, we’re unable to review what may have occurred. If you would like us to revisit your order, our team remains available to help. Contact us at [email protected] Support Portal: https://highpeakco.com/pages/contact-highpeak

Response from Platform Resolution TeamMar 8, 2026

Hi Ashton, Thank you for the 5-star review! We're really glad to hear the projector made a great birthday gift and that you're enjoying features like the automatic corrections and daytime visibility. We appreciate the feedback about the fan noise as well! Comments like this help us continue improving future versions of our products. Thanks again for taking the time to share your experience!

Response from Platform Resolution TeamMar 8, 2026

Hi, We take claims like this very seriously and would be happy to investigate the situation described. However, this review does not include an order number, product details, or identifying information that would allow us to locate the transaction in our system. To properly review the matter, we requested additional information through Trustpilot so we could identify the order and examine the claims referenced. Unfortunately, we did not receive a response. Trustpilot confirmed the reviewer did not respond to our request for additional information. Without order or identifying details, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details. If you are able to provide an order number or the email used for the purchase, our team will gladly investigate the matter further. You may also contact us directly at [email protected] so we can review the situation and assist.

Response from Platform Resolution TeamMar 8, 2026

Update 3/8/26: Trustpilot confirmed the reviewer did not respond to the request for additional information. Without order or identifying details, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details. Original: Hi, We would be happy to review the concerns mentioned in this review, however no order number or identifying information was provided that would allow us to locate the order in our system. The projector bundle referenced was offered in two versions at the time of sale, including both wired and wireless models. Without the order details, we are unable to determine which version was purchased or review the shipment contents referenced. To properly investigate the situation, we requested additional information through Trustpilot so we could identify the order and examine the claims made in this review. Unfortunately, we did not receive a response. If you are able to provide an order number or the email used for the purchase, our team will gladly review the case and assist further. Contact us: [email protected] Support Portal: https://highpeakco.com/pages/contact-highpeak

Response from Platform Resolution TeamMar 8, 2026

Hi Christina, We’re sorry this situation was frustrating. According to the order records, the package was delivered to the exact address that was submitted during checkout: 1*4 C******e Drive SW, ***, AB T0L 0X0 Our system ships orders based strictly on the address provided by the customer at the time of purchase. For transparency, the same address also appeared in both the order confirmation email and the shipping confirmation email, which are sent so customers can review their details before delivery and shipment occurs. Unfortunately, once a package is delivered to the address provided at checkout, we are unable to redirect or recover it. That said, even in cases where an issue originates from incorrect address details, we always try to help where possible. We are often happy to offer significant discounts on the product again or HighPeak credit toward a replacement order as a goodwill gesture so customers are not left empty-handed. We appreciate the feedback and are always working to improve the experience for everyone.