Joe V.
Received product and it wouldn't…
Received product and it wouldn't charge. Trying to work with customer support is near impossible. Rubbish company. Avoid Edit. What utter lies in your reply. 1. You asked me to contact you within 2 days if I didn't receive a response from you because you failed to reply, when I contacted you after the 3rd day you stated 'our staff need time off". 2. You haven't requested my address to forward a new unit, the last email you sent to me you asked whether I had requested my cash back from the bank I stated no. 3. Why would you need my address again when you it's a replacement unit when you've already sent one originally. Further edit ⏳ Kindly Follow Up in 2 Days If you haven’t heard from us by then, feel free to give me a quick nudge—we’ll make sure to keep your case moving along quickly. This was what you stated on July 4th, I wrote to you again in the 7th and you responded on the 8th. So that's 4 days not 2 not 3 but 4!!!! I have every email you've sent so stop digging holes for yourself Further edit company forwarded an email which I did not receive, as promised review updated
Response from Platform Resolution TeamMar 5, 2026
Hi Joe, Thank you for taking the time to update your review and for the 4-star rating after we resent the July 10 email and confirmed the replacement process. We appreciate you acknowledging the clarification. For transparency to readers, you originally contacted us on June 30 regarding the console not charging after your son’s birthday. Our team responded the next day, reviewed the video you sent, and approved a replacement unit once the issue was confirmed. There was a brief delay over the July 4 holiday weekend while our support team was offline, but your case remained active and the replacement was prepared shortly afterward. After we resent the July 10 email showing the original timestamp, you confirmed receiving it and provided your delivery address so the replacement could proceed. We’re glad we were able to move forward and get a new unit on the way for your son. Thank you again for updating your review to reflect the outcome. If you need anything further once the replacement arrives, our support team is always happy to help! Contact Us: [email protected] Support Portal: https://highpeakco.com/pages/contact-highpeak