Platform Resolution TeamReviews of highpeakco.com

Response from Platform Resolution TeamMar 5, 2026

Hi, When this review was first posted, no order information was provided, so we requested additional details in order to properly investigate. Once the order number was added, we identified the product as the INFINITY Mini Projector, which is part of our compact entry-level lineup. This model is intentionally designed to be an affordable, lightweight projector for casual use and portability. HighPeak also offers multiple projector tiers — including mid-range and advanced 8K-resolution home cinema models priced significantly higher — for customers seeking premium materials, higher brightness, and enhanced performance. Comparing an entry-level compact projector to high-performance home theater systems would not be an apples-to-apples comparison. Each model is clearly positioned by specification and price point so customers can choose based on their needs and budget. Our full projector collection can be viewed here: https://highpeakco.com/collections/highpeakprojectors That said, upon checking we did not receive any prior support inquiries associated with this order before the review was left, which is why we initially stated we had no record connected to it. If there were connection issues, our team would have been happy to assist with troubleshooting or provide return guidance within the applicable policy window. We encourage customers to contact us directly regarding product concerns so we can review and resolve matters appropriately. Our support team remains available should you wish to do so. Our support team remains available should you wish to contact us directly so we can review your concerns properly.

Response from Platform Resolution TeamMar 5, 2026

Hi Joe, Thank you for taking the time to update your review and for the 4-star rating after we resent the July 10 email and confirmed the replacement process. We appreciate you acknowledging the clarification. For transparency to readers, you originally contacted us on June 30 regarding the console not charging after your son’s birthday. Our team responded the next day, reviewed the video you sent, and approved a replacement unit once the issue was confirmed. There was a brief delay over the July 4 holiday weekend while our support team was offline, but your case remained active and the replacement was prepared shortly afterward. After we resent the July 10 email showing the original timestamp, you confirmed receiving it and provided your delivery address so the replacement could proceed. We’re glad we were able to move forward and get a new unit on the way for your son. Thank you again for updating your review to reflect the outcome. If you need anything further once the replacement arrives, our support team is always happy to help! Contact Us: [email protected] Support Portal: https://highpeakco.com/pages/contact-highpeak

Response from Platform Resolution TeamMar 8, 2026

Update 3/8/26: Trustpilot confirmed the reviewer did not respond to the request for additional information. Without order or product details, we are unable to locate or verify the experience referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details. Original: Hi Trevor, We’d like to investigate the concerns described in this review, but we have not been able to identify an order associated with the information provided. We requested additional details through Trustpilot so we could locate the transaction and review the situation, but have not received a response. If you are able to provide an order number or the email used for the purchase, our team will gladly investigate and assist further. You can also contact us directly at [email protected]

Response from Platform Resolution TeamMar 8, 2026

Hi Shona, Thank you for taking the time to share your perspective. As noted in your review, it appears this feedback is based on reading other reviews rather than on a direct purchase or experience with our platform. Our responses are intended to clarify timelines, policies, and documented communication related to specific orders so that readers can see the full context of each situation. For any questions about our platform or policies, you are welcome to contact us at [email protected]

Response from Platform Resolution TeamMar 8, 2026

Update 3/8/26: Trustpilot confirmed the reviewer did not respond to the request for additional information. Without order or product details, we are unable to locate or verify the transaction referenced in this review. Our team remains available to investigate if the reviewer chooses to provide those details. Original: Hi Elliott, We would like to investigate the concerns described in this review, however no order number, product details, or identifying information were included that would allow us to locate the transaction in our system. To properly review the situation, we requested additional information through Trustpilot so we could identify the order and examine the return or shipping circumstances referenced. Unfortunately, we did not receive a response. If you are able to provide an order number or the email used for the purchase, our team will gladly review the case and assist further. You may also contact us directly at [email protected] so we can investigate and resolve any order concerns.

Response from Platform Resolution TeamMar 8, 2026

Update 3/8/26: Trustpilot confirmed the reviewer did not respond to the request for additional information needed to locate the order referenced in these claims. Without order details, we are unable to verify or investigate the situation described. Our team remains available to review the case if the reviewer chooses to provide the necessary information.

Response from Platform Resolution TeamMar 8, 2026

Swen, Thank you for sharing your opinion. However, this review appears to be based on assumptions rather than on a direct purchase or experience with our platform. HighPeak operates as a marketplace platform that works with hundreds of manufacturers, distributors, and brand partners. Our catalog includes products from well-known brands such as Ember, DeerRun, PowerSmart, and many others, alongside innovative products from emerging manufacturers around the world. Our goal is to provide a single platform where customers can discover a wide range of products across multiple categories. Like most global marketplaces, manufacturers and distributors may supply products to multiple retailers, which is common across the industry. HighPeak focuses on product discovery, new selections, and customer support while connecting customers with products from a large network of suppliers and brands. If you need assistance, our support team is always available at [email protected]

Response from Platform Resolution TeamMar 8, 2026

Hi Ryan, We located the order referenced in this review and can confirm that our support team communicated with you regarding a temporary tracking issue while we worked with the carrier to obtain updated tracking information. After reviewing the situation and in order to resolve the matter quickly, our team issued you a full refund for the order on January 20, 2025. We always aim to resolve shipping or delivery concerns as quickly as possible and appreciate the opportunity to assist when customers reach out to our support team. If you have any additional questions or require further assistance, you are always welcome to contact us directly at [email protected]