HIGHERDOSE Reviews | Read Customer Reviews of higherdose.com

HIGHERDOSE Reviews | Read Customer Reviews of higherdose.com

HIGHERDOSE reviews

144 approved reviews, newest moderated first

Jana
Oct 11, 2025
I placed my order for a HigherDOSE sauna blanket.
I placed my order for a HigherDOSE Infrared Sauna Blanket at the end of September and have still not received it (mid October). After several delays and vague responses from customer support, the shipment was returned because the customs documentation was incomplete. Despite multiple follow-ups and promises of a re-shipment, I haven’t received any update for weeks. I’m usually very patient, but this level of disorganization and lack of communication is unacceptable.
Response from HIGHERDOSEOct 15, 2025
Thank you for bringing this to our attention, and we sincerely apologize for the deeply frustrating experience you've had with your Infrared Sauna Blanket order. We understand how disappointing it is to face repeated delays and communication gaps, and we take full responsibility for the inconvenience this has caused. We have just sent you a direct message via email to assist you personally. Please check your inbox (and spam folder, just in case) so we can help get this sorted for you. We truly appreciate your patience and are committed to making this right.
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Arthur P.
Oct 10, 2025
Really enjoying the blanket and…
Really enjoying the blanket and experience.
Response from HIGHERDOSEOct 15, 2025
That's so wonderful to hear! We're thrilled you're enjoying both the blanket and the overall experience. Thanks for taking the time to share your feedback!
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Kim C.
Oct 9, 2025
Very impressed with the great customer…
Very impressed with the great customer service. My mask stopped working after 2.5 years and it was replaced with a brand new mask.
Response from HIGHERDOSEOct 10, 2025
Thank you for this wonderful feedback. We're so glad we could get a new mask sent to you and truly appreciate you highlighting our commitment to customer care. We're proud to support your wellness journey for years to come.
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Sam S.
Oct 9, 2025
Very fast shipping and great products!
Very fast shipping and great products!
Response from HIGHERDOSEOct 10, 2025
We really appreciate you taking the time to leave this wonderful feedback. So glad you love the products and had a great experience!
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Breeze
Oct 9, 2025
I heart HigherDose
I have had nothing but great experiences with my HigherDose products. My first purchase was the PEMF mat several years ago, and it is a family favorite. I’ve been using the microcurrent body sculptor recently, and I really like it so far. I highly recommend anything by the company!
Response from HIGHERDOSEOct 10, 2025
Thank you so much for this incredibly kind review. It means the world to hear that your PEMF mat is a family favorite years later and that you're loving the Body Sculptor! We're so grateful to have you as part of the HIGHERDOSE community and highly recommending us!
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Tabitha C.
Oct 7, 2025
I love HigherDose
Excellent customer service response from Thila. The products are out of this world. They look and feel very high quality. I can feel a big difference after using my PEMF and Red light mat. Highly recommended.
Response from HIGHERDOSEOct 10, 2025
Thank you for this fantastic 5-star review! We're so glad Thila provided you with excellent service and that you're loving the quality and results from your PEMF and Red Light mat. We've shared your praise with Thila, she'll be so happy to see this. We appreciate you highly recommending us!
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Stavroula F.
Oct 7, 2025
The red light mask is a terrible…
The red light mask is a terrible product. The design of the mask is wrong and always leaves a big scarf on the area of nose and lips. Please don't waste your money on that. In my opinion the company shouldn't sell this product. It's a lack of respect for their clients
Response from HIGHERDOSEOct 7, 2025
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience with the red light mask's design and the fit issues you've described. This is certainly not the standard we aim for, and we appreciate you bringing this to our attention. We've requested additional information about your order so we can assist further!
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Kelly
Oct 6, 2025
Not worth the cost, terrible return policy
I purchased the sauna blanket kit(including the blanket, insert, carrying bag, etc) in 2023 for Christmas, total cost was near $900. It worked great for ~10 months, then stopped heating. Customer service replaced the controller, didn't help. Had me send it back for a replacement. However, that cost me $40 in just packaging since it was very large, that they did not cover. I got the replacement, which again worked great for a little over a year before that controller went out. They replaced that but it didn't fix the issue. They tell me now my "free replacements" have run out and it is out of warranty. I understand they have to have a line, but neither product has worked for more than a year without issues and for almost a thousand dollars, that should not be acceptable. I would never purchase anything from this company again, it's not worth the risk or hassle even when it is under their limited warranty.
Response from HIGHERDOSEOct 7, 2025
Hi Kelly, We are truly sorry that our previous resolution did not meet your expectations. We've sent you an email follow-up to address this issue for you. We hope to have the opportunity to provide you with a much better experience moving forward.
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