Hidden ForeverReviews of hiddenforever.com

I placed my order on the 16th, i have had no emails or updates. i have emailed twice, the first time to check if my order has been dispatched and if likely to come in time for xmas and second time to request to cancel and a refund as the order status has not changed and had to purchase an alternative xmas gift. I've searched the net to try find a contact number but seems impossible to get in touch. i appreciate its a busy time of year, for ecommerce and there can be unpredictable delays and issues but communication is essential, xmas is stressful and expensive enough as it is. if anyone from custom-items.co.uk see this review i would be grateful if you could cancel and refund my order (JC11507)

Where is my order that was placed and paid on 9th December 21. To date I have not had a reply to the 3 emails sent to you chasing an update on when I can either expect the item ordered or a refund. Terrible service I would not recommend purchasing from this company. It’s awful.

I ordered on the 5 of December, still no Sign of my necklace I ordered as a Christmas present for my mum. I’ve emailed three times, 1st was replied to basically a generic email saying it will be here for Christmas.. I doubt it as I don’t live in England. 2nd and 3rd email have been ignored. I’ve very disappointed at them and annoyed at myself for ordering the necklace before googling the company and reading the reviews. The money was taken from account right after I ordered and I doubt il get a refund ? Avoid this company if you’ve any sense **updating review in reply To custom items right to reply : I don’t See why you are taking on so many new orders when you can’t fulfil your current ones/delayed etc . I’m aware of busy Christmas periods however a bit of an update on the product status isn’t hard to do or a lot to ask Very unprofessional service from custom items, I don’t like leaving negative reviews on small business but when I feel I have to I will, others need to Know before they waste their time and hard earned money. M ** Ps: I think there are fake “positive “ reviews being added as they seem to appear once a negative appears. 🤣 *edited the second time in response to your reply on the 21 dec* I replied to your first reply last night, before I had a chance to check my email you sent right before your response on here. I don’t see a point in replying to emails as they are ignored anyway like my previous 2. Il take it at face value it has been dispatched like you said.. and il not be keeping my hopes up for a quick Delivery now. I just hope the product is nice on its eventual Arrival to me.. Like I said I don’t like leave negative reviews on businesses but anyone reading this think before you order as customer service and communication isn’t a strong point of this small company and as someone else stated need to employ more people. I won’t be replying any more unless my product doesn’t arrive. Thankfully trust pilot is here to get a response from custom Items.

Order placed at the start of November, delivery tracking email received 2 weeks later advising item Has been shipped and with a tracking link (the link never tracked anything). I contacted them to be advised item hasn’t been sent which I queried why would I have received an email advising it had. They tried to delay by lying in their emails and leaving my emails unread, fast forward another 4 weeks and all of a sudden the item has been lost while out for delivery but I thought it had never been sent out on delivery 🤪 A shambles of a company I would avoid at all costs

Absolutely shocking service! Ordered on the 2nd of October and my order hasn't even shipped yet! All they say is they have a backlog and it will be sent and will take 7-14 days after shipping. They don't tell you this when you place your order, they just take your money and don't care. My order was for my daughters birthday, I'd saved for weeks and I didn't receive it in time. Avoid this company. I'm not even sure if I'll receive anything. Update....its now been 17 days since I ordered and I've emailed numerous times with no reply. They took my money the day I ordered and I have nothing to show for it. Please don't order from this company, they are horrendous.

If your too busy to complete the orders in a timely fashion then why accept the payment without warning? At the very least respond to emails. Expect to wait for your purchase. Just received this from Trust Pilot: Hi Anthony Mullen, Thanks for writing a review about custom-items.co.uk on Trustpilot. We recently got in touch to let you know that custom-items.co.uk would like some more info about your experience, to help them join the dots. Unfortunately they’re no closer to solving the mystery, and they’ve now asked us to verify your review. Here’s how to keep your review online All we need is some documentation of your experience with custom-items.co.uk. We accept lots of different types of documents, but most people send us a screenshot of their order confirmation or invoice. Here’s more on what we’re looking for, and how to take a screenshot. Whichever type of documentation you choose to send, just make sure that custom-items.co.uk’s name is clearly visible. Any other info is a bonus — e.g. date, name, reference number.