Hidden ForeverReviews of hiddenforever.com

The worst customer service I have ever been a victim of. Ordered bracelet two weeks prior to when I needed it. Didn’t arrive. Contacted them and they said not their fault must have got lost in the post. Sent out a replacement, arrived almost 4 weeks later. Bracelet worn and fell off on the first day of wear as the links came apart. Luckily we found if in the house. Contacted the company who then sent an email with a video attached saying fix it yourself. Found this a very bizarre way of dealing with faulty items. They then refused to send a new one to me as they said I had already had a second one sent, they didn’t seem to grasp that this was because they use Hermes/Evri who lost the parcel, and were saying that somehow it was my fault. I then asked for a refund, and again using the fact the first parcel was lost offered me a 50% refund. Eventually I got a full refund but after weeks of battling. I genuinely thought at points it was a scam, VERY poor customer service and incredibly slow to reply to emails. As well as the terrible customer service, the actual product looked very cheap, and the photo was of poor quality and it broke on the first day of wear. Also if you have an average to small wrist size don’t bother as they are massive! AVOID AVOID AVOID!

Ordered a pair of earrings on the 2nd of December as a Christmas gift, contacted them on the 15th to get an update,was told on the 16th that they just needed to be shipped. It is now the 29th, Christmas has come and gone. Contacted them on the 27th again for them to tell me they would look into it. Had an email on the 28th with a tracking number that stated the package was still yet to be picked up from the sender. I'm now doubtful the Christmas gift will even show up before the new year. On what planet does it take almost 2 weeks between a product being made and getting it shipped out?! To top it off the most recent email I received states my parcel was sent out "on time" Will not order from this company again and wish I had read reviews before I had and used a different, more professional company. EDIT: The company have since tried to flag my review as a false review, leading me to be required to prove with emails that I had in fact purchased something from them. Personally I think this speaks volumes about the company as they reply to the "5 star reviews" (which I'm dubious as to the credibility of myself after the experience I received) but any negative ones they claim are false. Avoid this company at all costs, do some research and find a company that are honest and reliable.

Absolutely furious!!! Placed order in October to be told it was processed and would ha e within 10 days.....still waiting and this was for a special birthday gift. I've tried to track one order confirmation and the link is no longer. I've emailed about 5 times and still bo response

I placed the order 7 weeks ago for 4 pieces, 3 of the occasions have past. I had to do the work myself to discover the package was lost in the mail. Projection Jewels then said they normally charge for replacements ... which I don't believe is even legal when I didn't receive the order?! I was then promised a replacement which would be put out for delivery by the 9th November and I haven't had confirmation my order has been posted. I've contacted them but the service and communication has been unbelievably poor.

Customer service is non existent. Emailed 3 days ago and still had no reply. Avoid at all cost!

Really disappointed. Ordered a necklace for my wife’s birthday at the beginning of September and still haven’t received it. Received an email from delivery company saying parcel was damaged beyond repair- I emailed the company and they said they would pass it to their logistics team, it’s now a week on and I haven’t received any notification from them or this specific team- I just want my money back and I don’t want to have to deal with this company. Upon reading the other reviews on here I don’t expect them to reply to this as they only reply to 5 star responses… you may also see a flood of 5 star responses after my review this again from fake reviewers to bump my review down… let’s see? Just want money back and nothing to do with company

Ordered a chakra bracelet on 23rd August still not received as of 14th September. Was given a royal mail tracking number however this number was generated but not submitted in the system. Last 3 emails have been ignored. Looking for full refund!!!!

Please avoid this company like the plague! I ordered a photo pendant and payed extra for it to be Sterling silver..... well its definitely not silver its plated the silver is rubbing off and turning a kind of pinky colour 😡 I have sent numerous emails to which I get the response- sorry the returns window has passed we can see that the item was delivered on a certain date. I'm not disputing the fact that it hasnt been delivered its the simple fact that I payed extra for the item to be silver not cheap metal which is rubbing off.