Hidden ForeverReviews of hiddenforever.com

Response from Hidden ForeverDec 26, 2024

Dear Amanda, I'm very sorry to hear about your experience with our projection bracelet. We want to help resolve this issue, as the projection feature should absolutely be working properly. Sometimes, the projection can be affected by factors like lighting conditions or projection distance, and we'd be happy to provide guidance on optimal usage. However, we haven't been able to locate your order in our system to assist you directly. Could you please email us at [email protected] with your order number and include "Trustpilot" in the subject line? This will help us identify your order and provide immediate assistance, whether that's troubleshooting help, a replacement, or a refund. We take pride in our products and want to ensure you're completely satisfied with your purchase. We understand your frustration and are committed to making this right for you.

Response from Hidden ForeverDec 25, 2024

Dear Reece, I'm deeply sorry about your disappointing experience with our necklace order, especially during such a meaningful time when you were planning to give it to your mother for Christmas. I completely understand your frustration with the delayed shipping and lack of updates since December 20th. This falls far below our service standards, and we want to make this right for you. We'd like to investigate what happened with your order and provide an immediate resolution. However, we don't have access to your order details through this review. Could you please email us at [email protected] with your order number and include "Trustpilot" in the subject line? This will help us prioritize your case and address it as quickly as possible. We take full responsibility for this situation and want to ensure you're fully satisfied. Once we have your order details, we can look into expedited shipping options or other solutions to help resolve this matter. Thank you for bringing this to our attention. We're committed to earning back your trust.

Response from Hidden ForeverDec 25, 2024

Dear Caz, Thank you for your update regarding order HF11350. I'm very relieved to hear you caught the photo ball in time, and I sincerely apologize for the stress this has caused you, especially during the holiday season. We take quality issues very seriously, and we've already taken several steps to make this right: A free replacement necklace has been dispatched to you We've processed a 50% refund of your original order I've personally emailed you with tracking details for your replacement The replacement necklace has been thoroughly quality checked to ensure the photo ball is secure. You should receive it soon, and it will be ready to wear immediately. Please keep the original necklace until your replacement arrives - there's no need to return it. If you have any questions about the replacement or refund, please don't hesitate to contact us. Thank you for your patience throughout this situation. We truly value your feedback as it helps us improve our products and service.

Response from Hidden ForeverDec 24, 2024

Dear Justine, We sincerely apologize for your frustrating experience. While we understand this doesn't change your holiday experience, I wanted to confirm that your order was delivered on December 23rd, before Christmas. We know the pre-Christmas period was very busy, but this doesn't excuse any delay in our communication. We've actually tried to reach out to you multiple times via email on December 24th, 25th, and 26th to ensure everything was okay with your order. It's possible these emails may have gone to your spam folder. Could you please check your spam folder and if you still can't locate our emails, contact us at [email protected] with "Trustpilot" in the subject line? We'd really like to make this right for you and ensure you're completely satisfied with your purchase. Once you reach out, we can discuss how we can best resolve this situation to your satisfaction. Thank you for bringing this to our attention. We value your feedback and are committed to improving our communication and service.

Response from Hidden ForeverDec 23, 2024

Dear Tom, I'm very sorry that your necklace arrived broken on December 24th. While it did arrive before Christmas, we understand that receiving a damaged item was extremely disappointing, especially during the holiday season. As discussed in our email communications, we've already taken steps to make this right: A free replacement necklace has been shipped to you We've processed a partial refund on your original order We take quality issues very seriously, and we genuinely apologize for any distress this situation has caused. The replacement has been carefully checked to ensure it meets our quality standards. If you have any questions about the replacement or refund, please don't hesitate to reach out to us at [email protected] with "Trustpilot" in the subject line. Thank you for bringing this to our attention. We're committed to ensuring you're completely satisfied with your purchase.

Response from Hidden ForeverDec 23, 2024

Hello Richard, We wanted to inform you that your order was successfully delivered on 23rd December. To provide additional details, we have also sent further information to your email. Please feel free to check your inbox, and don’t hesitate to reach out if you have any questions or need further assistance. Thank you for choosing Hidden Forever, and we’re here to help if there’s anything else you need!

Response from Hidden ForeverDec 21, 2024

Hello, Thank you for your review. We have sent email to your email. Your order was already in transit. And it will be delivered soon. Thank you so much!

Response from Hidden ForeverDec 21, 2024

Hi Linda, We sincerely apologize for any inconvenience you’ve experienced with your order. Your satisfaction is very important to us, and we want to address this matter promptly. Could you please email us at [email protected] with the subject line TRUSTPILOT? This will help us prioritize your concern and take the necessary steps to make things right for you. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we work to resolve this.