HiCASERSHiCASERS !Our fashion philosophy surrounding phone accessories is a celebration of women's elegance, confidence, and self-expression. Let us embrace the endless possibilities of phone accessories !
HiCASERS (hicasers.com) has 48 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Erinda
I love how lightweight the case is, but it still gives solid protection. It doesn’t make my phone feel bulky at all, and it fits perfectly. Plus, the buttons are super responsive, and the raised edges give that extra peace of mind for screen protection.
Natasha N.
Ordered a “new” case 3 weeks ago and it still hasn’t shipped. I contacted support but they never got back to me. It says on their website that they usually ship orders after 2 business days but then it says in other places on their website that it takes 7-15 business days. It’s the 15th business day for me and still no shipment. Update: It shipped a day after I wrote this and got here about a week and a half later. It came from China. I can’t really say that I love the phone case. The sides are distracting and the back isn’t as awesome as the pictures on their website.
Response from HiCASERSNov 1, 2024
I'm sorry to bring you a bad shopping experience, and thank you for your feedback, we are already making positive adjustments, for the delay, we are willing to make compensation!☺️
Vanessa S.
Customer Service never answered my requests. Order Number not available on website link. Update: received a shipment number 20 days after putting the order. Let‘s see if product arrives. Update: Parcel arrived finally (34 days after placing the online order) Product itself looks okay, but nothing special. Would not order again.
Response from HiCASERSNov 1, 2024
Sorry to bring you a bad shopping experience, if it is encountered on the weekend, may not be able to reply your message in time, at the same time, thank you very much for your feedback, we will improve our service☺️
Fernanda R.
Terrible customer service and the product NEVER arrived. It’s said that was delivered on my mailing room but it wasn’t. I try to reach out but they don’t answer. It feels like a scam at this point.
Sari
Ordered 3 phone cases, they arrived opened and used.
Jess C.
Phone case arrived dirty with marks on the case. They only partially shipped out the order, part of the order was missing and they refused to give a refund.
Hannah S.
Been over 10 days still no sign of it shipping, haven’t replied to my messages on instagram and then when I commented on a post asking them for an update they delete the comment and same again a few days later!
Response from HiCASERSJul 18, 2024
We apologize for the negative shopping experience. We have reached out to you through email and social media to address the issue. Regarding the delayed delivery，it is because you purchased our new products, we are in short supply so there is such a situation. We are working to improve our service and appreciate your feedback. Thank you for bringing these issues to our attention.
Chloe
Amazing products! You can definitely tell they’re high quality products, they’re strong, durable, the designs are gorgeous! Very happy with my order! Highly recommend!
