Hibbett Sports is a leading athletic-inspired fashion retailer with more than 1,000 stores. Shop the best in sneakers, shoes, fan gear & more! - Hibbett Sports
Hibbett Sports (hibbett.com) has 625 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Clothing & Underwear · Birmingham, Alabama
Excellent
Clothing & Underwear · RIVERSIDE, Alabama
Excellent
Clothing & Underwear · Huntsville, Alabama
Excellent
Clothing & Underwear · Mobile, Alabama
Great
625 approved reviews, newest moderated first
Maria
HORRIBLE HORRIBLE PLACE TO SHOP STAY AWAY FROM THIS PLACE RIP OFFS SOMETHING NEEDS TO BE DONE ABOUT THIS PLACE SOON! I GUARANTEE IT WONT BE LONG BEFORE IT SHUTS DONE PERMANENTLY! Thieves and liars!!!!!!! These reviews are all legit Stay Away from this store!
Marquita M.
I purchased a pair of shoes, checked 3 days later for the shipping info and it said my order was canceled. I called customer service and the rep told me that the shoe probably sold out and wasn't updated on the website... It's been a week and my money still hasn't been refunded back to my card, it's been saying pending.
Desmond M.
Hibbett Sports raffle is the worse. I’ve only won once in 2 years. I am reviewing on every platform to spread awareness about this issue Also when I ordered shoes and the shoes were on sale they held the shoes from being shipped until the sale was over I do not recommend this store for ANY customers needs, nor do I recommend in store purchases. Customer service is bad at EACH and EVERY store.
Matt
Ordering was a breeze and got the cleats earlier than expected. The reason for the one star is the fact of the additional charge on my account. I contact customer service (Mira C.) and they tell me they calculated the order incorrectly and took the additional amount out without any explanation or approval. All I got was “I apologize for this issue. Is there anything else I can assist with today?” I ask about refunding the additional charge and I get in return, “Thanks for contacting Hibbett City Gear. Have a great day!” So needless to say, I will not be shopping with Hibbetts anymore.
Jameese W.
Hibbetts never delivered my shoes! They were helpful enough to tell me that they were last seen at the post office and lost in transit! Yet all they could do was give me excuses and BS why I would not be receiving a refund! I ordered my nephew 2 pair of Jordans and they didn’t even try to issue a refund or resend. They use a two week disgusting policy to rob poor ppl! The shoes were a gift to my nephew so I shipped them to his house! I feel terrible times a 1000000! He didn’t get his birthday gift! I had a surgery I been out of work two months words can not explain how painful and unfair this is!
Ashley E.
This is quite possibly the worst experience I have ever had. Customer service representatives were rude and couldn't provide me with any information concerning my ship to store order. Wrong size and delayed. Wouldn't allow me to cancel the order. Super dissatisfied and won't be using Hibbett for anything, ever again
matteo A.
charged me twice, but said my order was declined, never got an option to cancel, charge has been pending for a week with no help from support. I NEED MY MONEY BACK
Veronica F.
I took my daughter to return some tennis shoes and the salesperson (Hannah) was on her phone the whole time taking a personal phone call and talking to someone about a breakup. I don't appreciate this type of customer service. Needless to say, we will not be coming back here.