The Pill ClubReviews of heyfavor.com

Unfortunately, my experience echoes a lot of what others are saying here. I initially liked Pill Club: it was super convenient, and the little snacks and stickers they include are a cute touch I suppose. But after using the same birth control prescription for years, Pill Club decided to change me to a totally different medicine at a much lower dosage, which I know my body does not handle well (I have tried a lower dosage in the past and I deal with lots of spotting and cramping). When I asked why, they said it was based on a survey response I had given over three years earlier about having auras. I told them they were either mistaken or I misread the question (I do occasionally get headaches, but not the kind of migraine with aura they were referring to), and the rep basically said she didn’t believe me. I explained that I have been on the same medicine for decades and I was not comfortable suddenly changing my dosage based on a mistake on a questionnaire from several years ago. She was like “well if you’re going to be difficult then you get nothing,” refused to even fill the lower dosage generic, and cancelled my membership. I’ve been in customer service my entire adult life and I can’t imagine treating a client like that—especially if it resulted in them being without medicine that they need to stay healthy and stable. I couldn’t get in with an OB for months, so I’m glad one of their competitors was able to step in and help me out before I missed a bunch of work. Based on their responses to other negative reviews it seems like they don’t care what happens to their customers unless they put them on blast publicly, and I just don’t have any patience for companies like that.

I’ve been with this company for a few years now. I use the same insurance since I’ve had them & now they cannot take it. I’m not capable of leaving my house so now I’m stuck with going through health problems. I think this is solely ridiculous & with this insurance I got the medicine this month so why now?

If I could give zero stars then I would. The “medical professionals” that contact you just send you automated messages that don’t make sense. They keep saying that they can’t subscribe me the birth control that I have been been for years, based on a questionnaire three years ago that I didn’t take about a product that I have never heard of. I then asked to take another questionnaire because I had no idea what they were talking about and they said you go see another doctor. The entire reason for this company is to not physically go to a doctor! Ever since favor took over they suck!

Terrible customer service. I was looking for a friend on my account because she was interested and then they cancelled my prescription because of what she selected and instead of letting me explain they said it’s not safe to prescribe to me like w t f . And I already told them the issue and they completely ignored what I said and told me to just get a prescription somewhere else… how is that helpful the day before I was supposed to get my new prescription? Not at all.

I just tried to start using this company. They said they were sending me Tri-Sprintec. Then for no reason they changed it to the generic. After about 3 different text conversations from nurses telling me it’s the same thing, I had the brand I originally requested called into my pharmacy because it was taking way longer to get than they claimed it would. So I finally get what I asked for from my pharmacy, and then the next day, I get a text from them confirming my year long prescription for the generic ( the opposite of what I fought mail and tooth to get). I tried to call the number provided on their site, and it said there hours were different than what it says on the site, so I can’t get a hold of anyone. It looks like they aren’t reading my text messages thoroughly either, otherwise this wouldn’t be happening in the first place.

It was time to renew my prescription and I was prompted to fill in the questionnaire. well my prescription was canceled the next morning I completed my questionnaire. I have been using favor/the pill club for a few years at this point. I was given no explanation as to it being canceled, and when i used the text messaging service they only told me to follow up with my health provider. In my opinion their questionnaire is insufficient at getting any information. they combine side effects like "heavy bleeding/spotting between periods" as if theyre the same thing. if theyre going to group side effects like this then they should provide a space for patients to provide more detail before their "medical provider" reviews and cancels a prescription so suddenly. At least ask follow up questions on your SO CONVENIENT text message method of communication. This was such a convenient service when it came out but it has gone downhill. To see a real medical provider so suddenly is not possible for everyone, due to time constraints and even availability of health care in many areas. luckily i am able to go see a provider but i probably will not renew my prescription through the pill club or favor or whatever they choose to call themselves now.

I've been using pill club/favor for a couple of years now. It had been great! Never had issues renewing or contacting customer support. Their rebrand made everything go downhill. I've been trying to contact them/set up an appointment with their medical staff to renew my prescription for close to 2 months. Not only did none of the links for their "waiting rooms" work, I also got charged 15 bucks FOR A MEETING THAT NEVER HAPPENED. Oh, and they also didn't take/use my very popular insurance that should have covered the prescription for free. So, now that I want to cancel cause it'll be easier going through my doctor at this point, I have to contact their unresponsive customer support just to close my account. I'm nervous cause if they managed to charge me once for nothing they might do it again. It just peeves me because it was such a cool concept/company but they need to understand that this is medication. Birth control is used for a variety of issues outside of just pregnancy prevention, and if people can't get it/get charged for nothing there are serious consequences. This isn't "oh sally didn't get her package this month, whoops" it's "omg, Sally is going to be in excruciating pain due to her period because she didnt get her package" or even "sally got money taken out of her account that she wasn't expecting, and now bills are due and she might not have enough money to cover them".

Initially everything was fine, I have been getting my birth control here for nearly a year. However, now that it’s time to renew my prescription it’s turned into a total dumpster fire. I have answered their health questionnaire twice, I have called customer service and spoken with representatives multiple times,I have texted and emailed and yet no one seems to be able to help me get my prescription renewed or to explain to me why their text message communications indicate I need to do a video visit but it has been impossible for me to access their “waiting room” through the links they have provided. They are putting my health at risk by failing to take my need to access medication that I have been on for over 5 years seriously, and as soon as I have the ability to go to the doctor I will be canceling my subscription.