The Pill ClubReviews of heyfavor.com

They were late on sending me my pills 2 months in a row and threw off my cycle. I stayed on top of them and contacted them weekly. The last month never even got shipped. They told me they could transfer it to my local pharmacy and then never got back to me. The company doesn’t seem to understand the importance of timing which is crazy for a medication that is so time sensitive. I recommend just going to your regular GYN and stay far away from the company.

I am writing to request a refund of $32 for something I did not authorize. I chose pill club because Nurx raised their prices. Pill club took a while to process and for me to receive my pills; which threw my cycles off. I was still wiling to give it a chance. A few months later I see a charge for tampons that I apparently got a sample in my first and only order. My main issue with this is I never received any email or text, notification that the tampons would be processing, shipping, or on their way. For any other product that is on subscription, you usually get an email saying ‘hey your order is about to ship… or it’s on its way’. The only response I got from them said there’s no way to cancel or refund this because it left their warehouse. Um, so you can’t verify that the customer still wanted the product or didn’t want to change it before something leaves your warehouse. It seems like the company is looking to trap customers. Again, there was no email or anything. The only response I get from their lengthy and rude customer service is that it already left, and they can’t do anything. This is interesting because if the address was changed or order was wrong, I wonder what would the answer be. Their customer service takes forever and they’re unhelpful. As I’m writing this, I see I received yet another spam email from them, but NO emails about this subscription. Also, I’ve never experienced such rude and curt customer service; especially over text. They have been unprofessional and rude. And come to think of it, I’m a new customer. So this is really how you treat new customers? Again, I want to request the refund of $32. If not, I’ll have to evaluate other options. I would like you to contact me, because it seems your methods are delayed and unresponsive.

I wasn't offered a telehealth at all. Instead, I received a text message saying I had been prescribed a specific birth control and that a claim had been filed with my insurance. I wasn't offered the opportunity to discuss different options, possible side effects, or specifics of the birth control prescribed. I wasn't even asked if I was okay with the "recommended" birth control. It was just charged to my insurance automatically and without my consent or knowledge. I tried messaging the customer service number multiple times without response. Finally, I called and cancelled my account to stop them from sending me an unwanted medication. What kind of shady service is this? NOT RECOMMENDED for anyone who actually cares about being informed and in control of what they put into their bodies.

It's practically impossible to get ahold of customer service. When they finally reached out to me they actually DENIED me service due to my history of depression. I feel totally discriminated against. Ended up going with a different service instead.

They never showed up to my video conference and then tried to charge me $15 for consultation. I replied stop... they replied again I replied STOP Unsubscribe etc etc.... they STILL TEXTED BACK. like seriously you lost a customer that is how you get bad reviews when you aren't willing to provide good customer service and you don't listen/follow normal unsubscibe policies. Seeing they only have 2 stars here and let alone I cannot find a way to review them on Google even though they list hundreds of 5 Star Google reviews on their site. Google review should pop right up. Disgusting.

Edit: I'm lowering my rating to one star due to the Pill Club's response here. I called last week, and (after a long wait) they agreed to mail my rx and an itemized receipt to me, which my insurance company needs to authorize funds for the proper meds. They haven't shipped out, and they've ignored my requests for an update. They still have not responded to my private messages from last week or my follow-up messages yesterday via both text and their contact form, but they have responded to my public reviews. In the meantime, I am without my birth control unless my insurance decides to take pity on me. Original review: The Pill Club sent a generic instead of the Zovia 1/35 I have been on for years. Unfortunately, the generic caused spotting and sever cramps. When I messaged the pharmacist, it took days for them to respond that they would try to send me the correct prescription the following year if they have it in stock. Since I don't want to spend a year on birth control that doesn't work for me, I called my insurance to ask about authorizing the correct meds. They told me that the Pill Club would need to let them know that generics weren't working for me and request authorization for funds to be released for a new prescription. The Pill Club refused! They told me they could send Zovia 1/35, but I would need to pay out of pocket. My insurance recommended that I get a copy of my prescription for Zovia 1/25, then have my primary care doctor could make the request. When I asked for my rx, they just responded "Have a beautiful day." I'm pretty sure my insurance won't accept a beautiful day as a valid prescription... I thought trying telehealth would be a good way to avoid the doctor's office during the pandemic. I have been on the same birth control for years, and all they had to do was send me the exact same thing. When they repeatedly asked to switch me, I told them to just send me the brand that I know works. I would absolutely not recommend this service. It's not their fault that my body reacted poorly to the generic, but it is absolutely their fault that they refused to work with me as medical professionals to get me a brand that is effective without very painful side effects.

STOLE MY INSURANCE MONEY! My birth control is 2 weeks late, the only response I got at first from customer service was to call USPS and figure out where my delivery was. EXCUSE me?!?! I did, waited 2 hours on the line, USPS wouldn't say anything except where my package was located (a neighboring state). Second time I call them is the day I am supposed to start the new pack that's late. The solution that the manager offers me?? a) go to a pharmacy and buy birth control out of pocket (while pill club is enjoying my insurance money!!!!!) b) Claim lost package and try to resend a new one & get my insurance to cover it, but no guarantees - the manager then says "Oh it might not work, in which case we'll send you a quote and you'll pay out of pocket. Also, we can't ship overnight, we can only do USPS priority mail." WHAT!?!? Any normal company would first of all offer to cover 100% of cost (no matter if my insurance approves or not, they messed up), second - would run to UPS/FedEx and send my pills with overnight shipping. Now I have to pause birth control, lose my insurance birth control money for this month to them, and do this harm to my body of going on and off birth control. You're the worst company I've ever encountered. I hope you go out of business, or that my hubby and I are able to figure out a way to sue your butt for stealing, lying, and endangering women's health. You're the opposite of the "female empowering, progressive" image that you put on social media - you're a money hungry parasite!!!! It's only my second delivery with them so I can't imagine how bad it is for people who stay with this service for years.

ZERO STARTS COMPLETELY A SCAM I don’t have a lot of money so when I got the year supple it was supposed to be for an entire year. IT NEVER CAME(TOOK MY MONEY). I got a text message saying because I didn’t separate the A 109 I put it in as A109 they sent it back and said I have to pay full price to get an actual year supply. I JUST SPENT 115 ON THIS. So I sucked it up and changed my address and PAID ANOTHER 35 for a 3 month supply. THAT NEVER CAME EITHER. IVE CALLED AND TRIED TO GET ANY OF MY MINEY BACK AND THEY WONT DO IT.