heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com reviews

625 approved reviews, newest moderated first

April
Oct 5, 2023
I reached out for help
I reached out for help. Was prompted to pay AGAIN for the 1:1 support. I still haven't gotten it. I read your bulll sh!t stuff. Watched the videos.
Response from heyabby.comOct 8, 2023
We're so sorry to hear that this happened. Usually, if there are any shipping delays or issues, we notify the customers as soon as possible to provide order status or help them with shipping claims as needed. Please contact us at 888-621-4777 when convenient and reference your order number, so we can review the order status and options.
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User
Oct 5, 2023
Good customer service but the fact that…
Good customer service but the fact that I was missing the square growing sponge to begin with is a bit ridiculous.
Response from heyabby.comOct 8, 2023
Thank you for recognizing our good customer service team, and sharing the issue on missing sponge with us. Please contact our 1 on 1 support when convenient, so we can offer a solution for you.
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Joseph S.
Oct 3, 2023
When I made the decision to make this…
When I made the decision to make this purchase I will say it was a little bit of a wait, but what they say, anything good is worth waiting for and I will say that’s the truth. So easy to set up and so great to learn from the HeyAbby team of experts from this new company I’m excited every day looking and the progress of my grow and the draining and replacing the 3 gallons of water really only takes less than 5 minutes. The few times I had questions I had a response in just a few minutes very fast never did the leave me holding the bag they have been there when I needed them. I wish I could afford another heyabby grow box. I would definitely recommend this new company to anyone that wasn’t to grow indoors.
Response from heyabby.comOct 8, 2023
Wow, thank you for this amazing review! It's great customers like you that make us a great team we can be. We love to hear how the grow boxes are being used and that they're standing the test of time. Happy growing!
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Abndaddy
Oct 3, 2023
Best investment in awhile
This thing is incredible and allows anyone to grow herbs. The customer service that I experienced is second to none. Overall great company and the way they have brought a community together is amazing! Get one (or two)!
Response from heyabby.comOct 8, 2023
Thank you for the great feedback! We love to hear how the grow boxes are being used and that they're standing the test of time. We're very proud of our team of great people as well as a wonderful growers community where thousands of growers shared their progress and harvest. We're glad that you enjoy it! Happy growing!
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Jacob M.
Oct 3, 2023
No communication.
No communication.
Response from heyabby.comOct 8, 2023
We're so sorry to hear that there's no communication. You can reach us by livechat, 1 on 1 support, email at [email protected], or simply give us a call at 888-621-4777 when convenient, so we can help you with your questions.
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Frank S.
Oct 2, 2023
I was interested in hydroponics for…
I was interested in hydroponics for some time and the Abby box offers an all in one home grow system. I don't know what I would have done if it wasn't for Jake at Hey Abby, I was having difficulty getting the box to work with my router but, after all of the trying and steps suggested by Jake and the Abby team I was able to get them paired. It's beginning to look a lot like this is going to work out just fine. First baby and she is growing just like the weed she is.
Response from heyabby.comOct 8, 2023
Thank you for recognizing Jake and our amazing Customer Service team. We think they're pretty great, too! We're here to help and we're so happy that we could assist with your cause. Thank you for your very kind review.
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Josh M.
Oct 2, 2023
Customer service communication sucks.
Communication with customers is very lacking, my package has been in transit for a month now. They keep giving me the same auto reply. I won't be buying from this company again. Also all accessories come from china and it's about a 2-3 week wait for everything. Maybe even longer if shipping has issues like mind does.
Response from heyabby.comOct 8, 2023
We're so sorry to hear that this happened. Usually, if there are any shipping delays or issues, we notify the customers as soon as possible to provide order status or help them with shipping claims as needed. Please contact us at 888-621-4777 when convenient and reference your order number, so we can review the order status and options.
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Mr N.
Sep 27, 2023
They got back to me quickly.
They got back to me quickly.
Response from heyabby.comOct 8, 2023
Thank you for the great feedback! We're very proud of our wonderful team of great people and getting customers what they need when they need it. Happy growing!
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