AJ
Great customer service!
Great customer service! All my concerns were resolved right away. Happy happy!

Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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625 approved reviews, newest moderated first
AJ
Great customer service! All my concerns were resolved right away. Happy happy!
Marlon W.
Helped me with a issue that I have had for a while.
Werner V.
I ordered the 420 pro via the manufacturer's website to Germany including accessories. Everything went very quickly. I made a mistake with my order and wrote directly to the manufacturer. I received a friendly reply promptly and my problem was fixed in no time at all. Thanks to Charyze for that :) I am more than satisfied with the product itself. The dispenser is of good quality and the app with its explanatory videos, the calendar with to-do's and the community is very helpful, clear and the accessories can also be easily integrated thanks to the app. I really have to say that this is a top product for people who have little space. Of course, the ventilation makes a little noise, but that's quite normal. Separated from an apartment door, however, it is no longer perceptible. I am definitely a very satisfied customer and have no regrets. I will also recommend “hey abby” to friends and was “referred” by a friend myself. It's that easy when you have a good product.
Jerry L.
I emailed heyabby that i was starting a new grow with my second heyabby grow box. I didn't know how to set that up and run 2 grow boxes at the same time. They help me with that and it was easy when you get the right help. heyabby thanks for making things easy!!
Response from heyabby.comMar 28, 2025
We’re so glad we could help you get both grow boxes up and running! Thanks for the kind words—always here to make things easy and fun. Happy growing!
David E.
Received light bent, we are working on a return.
Response from heyabby.comMar 28, 2025
We’re sorry to hear your light arrived bent. For a worry-free shopping experience, shipping insurance is automatically added to all purchases. This allows customers to easily file a claim with the insurance provider and receive compensation or a full refund quickly. Once the refund is received, you can go ahead and purchase a new light. If you need any help with the process, feel free to reach out—we’re here for you!
Palm
Keep up the good work !! U guys have a great product and customerservice..
Response from heyabby.comMar 28, 2025
Thank you so much! Your support means a lot to us—we’ll keep doing our best for you. Happy growing!
Michael S.
First time user of their products and Support Services. I had a few bumps in the road,Overall designed well and Crafted Well.Services well informed and helpful.Exited for completion of First Harvest.
Response from heyabby.comMar 28, 2025
Thank you for sharing your experience! We're glad to hear everything’s going smoothly after a few bumps. Wishing you an amazing first harvest—excited for you! Happy Growing!
G Lab S.
Support @ really gotten much better thx guys keep up the good work!!! Charyze,Kayla,J great working with you guys…
Response from heyabby.comMar 28, 2025
Thank you so much for the shoutout! We’re thrilled to hear support has been better and that Charyze, Kayla, and J were able to help. We’ve got your back—happy growing!