HEXLOX - Bike Protection Done RightReviews of hexlox.com

Have been waiting years for their customer service to respond to me. My bike seat was stolen because of their faulty product.

Do not buy their products. First you ask for advice and they confirm the size to order and when you do it doesn’t fit. Then you pay for return shipping and they never pick up the item from the post office so it was returned to me. Their return process is never made clear!

I ordered a kit for a certain bike. They sent the wrong item then told me to measure myself. Don’t understand why you would advertise a specific kit and not know the dimensions. Then tell the customer to do it himself. Been waiting over a week for the refund.

Non-existent customer support almost. I emailed them 3-4 times about my problems and they only emailed me back to address one problem and ignored the other ones. I gave them another chance and bought some more inserts. They did not key match the Hexlox Insert to my existing keys as per their FAQ that they would. I emailed to ask for exchange or refund - radio silence.

Don't go near these people. I ordered their 'Custom Bike Security Set' @ £129, all based on the make model and age of the bike on the 12th of July. What they sent arrived on Friday the 27th, according to Hexlox customer services it takes 10days for Royal Mail to carry post from Berlin to Edinburgh. What actually arrived was an assortment of random wheel skewers with 5mm allen heads. Somehow they included 3x4mm hexlox with a key, and a single 6mm hexlox. Which obviously are no use to man nor beast. No seatpost, saddle, or handlebar security. Fyi I found that a 4mm hexlox can be removed from a 5mm allen head in seconds, using nothing more than a penknife, first attempt. Then today, if all of that wasn't bad enough, Hexlox sent me an email stating that as I did not go through with this transaction, would I like to purchase a complete bike security set instead for £88? I would earnestly recommend to everyone, keep your hard earned money well away from these people.

Product didn't turn up. Hexlox all shirty about it. Fed Ex didn't deliver it to the right address, but that is my problem apparently. I have got to take it up with Fed Ex. No help at all. Avoid this company at all costs.

It is supposed to secure bike components. But there is a Video by Warren Chan on youtube showing how to defeat it in seconds.