HEXLOX - Bike Protection Done RightReviews of hexlox.com

Die Idee ist super und ich hoffe, dass die Einsätze Gelegenheitsdiebe abhalten werden. Allerdings gibt es zwei Dinge, die ich nicht erfreulich fand: Trotz angeblichem Vertrieb aus Berlin hat meine Bestellung zehn Tage gebraucht, bevor sie bei mir gelandet ist. Ich vermute, es liegt daran, dass es ein DHL Klein -Paket ist und wie ein Brief behandelt wird. zum anderen habe ich u.a. nicht - magnetische Schrauben am Fahrrad und dafür Einsätze bestellt. Das hat nur sehr, sehr schwierig funktioniert. Es wird eine kleine Magnetplatte mitgeliefert, die auf der einen Seite einen abgedeckten Klebestreifen hat. Die rote Abdeckung von diesem Mini-Klebestreifen der Magnetplatte zu entfernen, ist ein Geduldsspiel und erfordert lange Fingernägel. Bei zwei Schrauben hat es überhaupt nicht funktioniert. Die notwendige Magnetplatte wollte einfach nicht in der Öffnung kleben bleiben, trotz ausreichend Druck und Wartezeit . Von dieser Variante würde ich also komplett abraten. In magnetischen Schrauben funktioniert es allerdings 100-prozentig.

I purchased a set of products for my bike using the product finder but, due to a glitch, a couple were the wrong colour. I emailed Hexlox and they were able to rectify the situation very quickly. Deliver, despite being from abroad, was also speedy. Very happy with my new items and feel my bike is much safer.

Have been waiting years for their customer service to respond to me. My bike seat was stolen because of their faulty product.

Do not buy their products. First you ask for advice and they confirm the size to order and when you do it doesn’t fit. Then you pay for return shipping and they never pick up the item from the post office so it was returned to me. Their return process is never made clear!

I ordered a kit for a certain bike. They sent the wrong item then told me to measure myself. Don’t understand why you would advertise a specific kit and not know the dimensions. Then tell the customer to do it himself. Been waiting over a week for the refund.

I had a problem with my delivery which was due to challenges with DHL though. Super good customer support and also the product is great.

Non-existent customer support almost. I emailed them 3-4 times about my problems and they only emailed me back to address one problem and ignored the other ones. I gave them another chance and bought some more inserts. They did not key match the Hexlox Insert to my existing keys as per their FAQ that they would. I emailed to ask for exchange or refund - radio silence.

Amazing customer support. Had an issue with a thru axle lock, the team took the time to call me and make sure everything was clear. True service.