Her UniverseReviews of heruniverse.com

Their website would not process my credit card information even though I have never had an issue with this card with any other online realtor. I was told to try another browser, which I did, and it still didn't work. I was then told I would have to place my order over the phone. When I called the next day, one of my items was sold out. Furthermore, that associate on the phone couldn't process my order either due to technical difficulties with his system. I had to call back the next day again. I mentioned I was concerned about stock and the associate told me not to worry, but, of course, by the next day the second item I wanted was also sold out. So thanks for absolutely nothing.

Not that good

It is very difficult to exchange clothes. After sending back your item, you have to call them to process another order. Otherwise, it automatically processes as a return regardless of what you wrote on the card that went with it.

I really like this company, so I'm sad to leave an average review. That said, I'm writing this review to express how disappointed I am that Her Universe no longer ships their Star Wars merchandise internationally. There are thousands of international fans of Ahsoka Tano that would love to buy merchandise, but we are once more left behind. It is especially disappointing, because there are other items that Her Universe will ship - why not the Star Wars line?

I tried to place an order but there was an error on the website, I contacted the customer service and they just said that I had to call, no other help or try to solve the issue, just "call this number" and bye

Beyond disappointed. This was my first ever experience with HerUniverse but it will definitely be my last. I ordered a cardigan on Tuesday morning but changed my mind later on in the day. The next day (Wednesday), I talked to an employee who told me that it was not possible to cancel my order once the payment had went through and the only thing I could do was return or exchange it. I also would not be reimbursed the $20 shipping I paid and on top of that would have to pay $6 more to return the cardigan. So in total, I would spend $26 USD just to have an item brought to me and have it taken back. Complete scam.

Made my order 7 weeks ago. No email updates, so I checked online. It has been cancelled with no notification and they still have the use of my money - no refund!! Disgraceful.