Her Universe is a groundbreaking fangirl fashion company and lifestyle brand founded by actress and entrepreneur Ashley Eckstein, whose mission is to create stylish, fashion-forward merchandise for female sci-fi fans.
Her Universe (heruniverse.com) has 39 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Claim this listingClothing & Underwear · Ruskin, Florida
Excellent
Clothing & Underwear · Naples, Florida
Excellent
Clothing & Underwear · Boynton Beach, Florida
Excellent
Clothing & Underwear · St Petersburg, Florida
Excellent
39 approved reviews, newest moderated first
Amy S.
They debited my account 4x but couldn't fulfill my order because "payment didn't go through" dealing with customer service overseas who don't speak English was a nightmare... They said I'll get my money back in 7-10 days but I'm reporting fraud to my bank.
Jasmine L.
I’m sorry, but this is 2023. The shipping costs, “exchange” and return policies are absolute garbage. I live in Hawaii and other much smaller retailers are capable of delivering here without charging such ridiculously high shipping rates. Won’t even offer to exchange the damaged item without shipping costs. I’ve already paid $30 for shipping for an item that was defective, then they want me to return it for $6, and then re-purchase it again with an additional $30 shipping. Absolute trash.
Katie W.
This site is a scam. It charged my card 10 times and does not actually have any merchandise. Do not order from here.
Wicca
I love it I got so many compliments it got here in a short time and perfect timing for my mom and I to go see the Barbie movie it’s so super comfortable and didn’t know it came with pockets
Rella B.
Original shipping of product was great. Unfortunately I ordered the wrong size. That’s where it went down hill. Returns aren’t free. The package arrived at Her Universe 4 days later and no refund 2 weeks later. They told me on the phone today it could be another 2 weeks. The sweet young lady was trying to assist with customer service but I believe her hands are tied. It’s just how things are there.
The Anti H.
Wanted a specific tshirt by a specific date. Paid for express shipping but item came during their normal shipping time so the express shipping was useless (but I barely got it in time). The order was two tshirts. One t-shirt did not state it was on clearance so when it was received, and it was far too large for a 2x, I could not return it so it's getting donated to Goodwill. Second t-shirt arrived separately and several days later. Shirt was also too big and the fabric was awful. Not sure why I paid $30 for a tshirt whose wholesale rate is $3 (even with logo). Will not buy from them again. (Also, the horror stories also on TP make me even more nervous.)
Regina
First time ordering from Her Universe. They used Lasership, who then delivered the package to the road and the end of my driveway. Contacted Her Universe support to have them not use Lasership for future orders…. They can’t do that. The cardigan I ordered is not worth the stress of potentially having my package stolen or run over because it was delivered to the end of the driveway.
Leika
One part of the order was sold out and I asked to cancel my entire order then (as I mostly just wanted that one item). Was told money will be back in a couple days by support. Couple days later I get an email saying my order was shipped (that I wanted to cancel due to half the order being sold out). I contacted support about this again and they say orders CAN'T be canceled. Although told otherwise before. Horrible experience with purchasing/shipping and sold out items. Even worse customer support. Do not recommend buying here.