Her UniverseReviews of heruniverse.com

Size and quality are NOT AS EXPECTED. I ordered a 2XL for a baggy look but what I got should not be classified as anything more than an XL. It still fits, but not the way I wanted it to. While the print looks good, at least before washing, the fabric of the shirt is very rough against your skin. It is not comfortable. I do have to admit that it LOOKS cute, but size up and don't expect this to be your new favorite clothing.

They listed an item as available and as soon as I go to purchase it, I get an order confirmation stating it will send me a notification when it will be shipped. I go to check my order the next day and they put a "Presale/Preorder" label in my order confirmation overnight, the item will now be shipped 4 months later. This is very infuriating as I wanted to buy something as a gift and didn't expect to receive it months later.

Do not order from this site. Such a scam. I ordered and needed to cancel less than 10 minutes later and was told I could not. That I had to wait to get the items, then return them. No mention of a return fee in their email. Got the items and tried to use the UPS slip received in the order to do the return per their return instructions. UPS said the slip was invalid. Went back home and initiated a return online. This is the first that a return fee is mentioned when I was trying to get a mailing slip. Went to their website disclosure about returns - no mention of a return fee. Contacted Her Universe by email and told them what happened with the slip at UPS. They emailed me a return slip. No mention of a return fee in their email. Returned the items. Refund comes in less $6.00. Emailed them twice to ask about it - no response. Emailed them a third time today before disputing the refund and seeing what other reporting/recourse there is.

Spend your money at Hot Topic or BoxLunch instead. They're all the same company but not only do you not earn rewards per dollar(BoxLunch and Hot Topic Rewards are worth it), they play games when it comes to their HU Cash system. I will no longer do business with them as they gaslighted me, gave me wrong information repeatedly, had me waiting and then acted as if the information told to me, I made up and acted like what I earned was me stealing. Thankfully I got some cute items I had been wanting and will do without the others.

Ok, so I was skeptical at first because of the reviews so using my PayPal knowing they would back my purchase, I gave it a shot. I ordered my daughter a Dumbo mini backpack because I have a Legend of Zelda one I purchased elsewhere and she wanted something of the same but a different theme. I could not be more pleased! Shipping was fast, the product is absolutely on point with the description and image, the quality is on equivalent to my bag which is great quality and I even payed less for it than mine! I did not get charged twice like some said happened to them and it came packaged nicely in a box with no damage to the box or product. I will be a returning customer of this site at least for my accessory needs. Super thrilled and only wish I could figure out how to review their site directly.

Delivery company they use is terrible. They claim they delivered two orders, one was a replacement for the first order, and they couldn’t provide a picture of where it was delivered to. Now I have been waiting three weeks for this order & their solution is to “wait five days” then refund me within 2-3 weeks. Lousy service

Our family have ordered from Her Universe many times, weve easily bought more than a dozen items. Everything has been exactly as described and the quality has always been very high. We have even had to return an item (slippers) because they were too small and the process was simple. We did it all online, rather than by phone, with no issues. We're fans of Ashoka and Ashley, and now of Her Universe.

I've made several HU orders over the past few months and have only had good experiences so far. They have a ton of items across many franchises and their regular sale periods are great if you're buying on a budget. (I'd recommend signing up for their newsletters if you want to be kept in the loop regarding sales etc.) Their collections get refreshed and added to quite often, while older products will eventually be sold at an attractive discount if you're willing to be patient. The designs are also generally fun and interesting, though they can feel a bit more like cosplay than "real" clothing. Still, you can't beat the sheer range of products available and if you're happy to wear your geek heart on your sleeve, then HU clothing can help spark joy in your daily outfits. One thing to note is that the sizing and quality of items can vary a bit, so it's good to check the product page reviews first and/or be willing to take a little risk in buying online. Since I'm outside the US, it's never been worth the trouble to return or exchange items so I can't comment on that process. But so far I've liked every HU piece I've bought and I've no doubt I'll be buying from them again in the near future.