Herschel Infrared North AmericaReviews of herschel-infrared.com

I had great help in purchasing the right size panel heater. It was received with quite a bit of box damage. I took pictures and sent to the gentleman who helped me order. He said if I had any issues he would stand behind it. After installation and a few weeks of use it started making noise. Noise it shouldn't be making. I took a video and sent it to the gentleman who helped me. After a few emails and a phone call they were in agreement I should be sent a replacement at no charge. I did receive the replacement and the box was in much better condition than the first one. So far after a few weeks of use with the new one I have had no issues. Customer service was very helpful up to this point. Hopefully I do not have to contact them again.

The product is very well made, very functional, and easy to install. Herschel North America office was unresponsive. The folks from the UK office were very helpful. Delivery took longer than expected. I question whether Federal Express is your best option for shipping. A multi-package shipment was broken up into individual deliveries over several days. I spent a significant amount time dealing directly with Federal Express. Ultimately the panels were delivered, undamaged.

Heater was delivered and it took a very long time to receive. There was no prompt to add a thermostat to it. We actually ordered a standalone unit and one would expect that it had a thermostat. I even wrote an email with several questions that have gone unanswered. It seems like you don’t have enough North American personnel.

excellent product. smooth heat. exactly what we needed to take the edge off our drafty old house. Nice comfortable heat. Planning on heating the whole house this way in the future.

Love the simplicity & look of my heater

Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then was told it was wired wrong, and they sent a blog on how it should be wired. However that blog can’t be navigated to from their website nor is that information in the actual instruction manual. And once I pointed that out , all communications stopped. I have a beautiful bathroom with a horrible eyesore of a heater on the wall.

Great customer service we had an issue with a couple of our panels but they just stepped up and took care of it with grace!

I never received my order after waiting almost 2 months and was lied to repeatedly every time I inquired as to status. As I sit here today, my order that was placed and paid for Dec 4, 2024 has not been delivered and no one has advised me in the last 2 weeks when I will receive even though I keep asking.