Hallie
If I could give 0 stars
If I could give 0 stars, I would. This has been one of the most frustrating customer service experiences I’ve had. There has been a complete lack of transparency from the beginning. The website advertises quick shipping, yet it has now been **TWO MONTHS** since I placed my order and I still have not received it. At no point during the ordering process was it made clear that the products would be shipping from the UK and would need to clear international customs. My order then sat in customs for an extended period and is now apparently being **sent all the way back to the UK**—and I still cannot get a firm answer as to when I will actually receive the products I paid for. To make matters worse, there appears to be only one customer service representative in the U.S. handling my issue. Despite repeatedly asking for my situation to be escalated to someone who can actually resolve it, that has not happened. The representative also continues to spell my name incorrectly in nearly every correspondence, which only adds to the feeling that my concerns are not being taken seriously. After two months, I still have **no product, no firm shipping date, and no clear timeline for resolution.** For a company selling expensive products to U.S. customers, this level of communication and transparency is completely unacceptable. I would absolutely not recommend ordering from this company based on my experience.