HerrschnersReviews of herrschners.com

HORRIBLE CUSTOMER SERVICE! Placed phone order in Jan 2024 because had issues with order placed online in fall of 2023. Never received confirmation email as promised. Called 1 week later for status. They couldn’t tell me but supervisor said they would call me in a week to make sure I had received order giving name and extension. Never called back so called and asked to speak to her at given extension. Rep refused to transfer me and also was unable to tell me order status. 3 weeks later, order finally arrives without any invoice. Have ordered from this company for 40 years but last 2 orders have been very poor quality and customer service is non-existent!

I love their products but — don’t expect any information about the order being shipped or when it might arrive. I even contacted customer service and got no response.

I placed an order and no where during the ordering process did it state that the items I ordered were back ordered till March. I got an email saying the order shipped and I followed the tracking of it. Imagine my disappointment opening the package that contained part of my order (a thimble!) and a statement saying the rest is back ordered. I never would have ordered them if I knew that was the case! Very disappointed!

Received On the Farm Book kit. The yarn, from China, is the cheapest crap I've ever tried to work with. Static electricity makes it impossible. Only one mistake in the instructions, so far. Will NEVER order a kit again!

I placed an order back in october or november. I ordered 40 skeins of yarn. One part of my order came (10 skiens) the rest it said was on back order. Ok that's fine. Then for some reason they decide to cancle my order. I then called and fixed that and they then said it will arrive in december. Ok that's fine. Then again, when the time came to receive the remainder of my order, it didn't come. I called again. They appologized and fixed that and said it would now be january before one part would be dilivered then the remainder would arrive in February. Ok sure. Not happy about the length of time but fine, I will wait. Then AGAIN they canceled my order! I call again now for the 4th time to now have them tell me they wont be sending it because it has been disconinued! I am beyond disapointed and very unimpressed with the customer service I have received. I do not think I will be doing business with them any longer. I have had too many instances of delayed or back order shippments and I feel my time and money would be best spent some where else.

I put my order in to Herrschners for some yarn that was on sale that my mom had wanted me to buy for her for Christmas, and Herrschners canceled the order saying they were out of stock of both of those yarns a few days later and cancelled my order. That was literally supposed to be my Christmas present to my mom. It was on sale for $3 a skein, when the yarn was originally $12.99 a skein. Due to having a lot of financial issues right now, that was something I could afford to get her, and now that's gone. This close to Christmas they did that. Getting my 71 year old mother a present now that I can afford, is going to be very hard to do. I wrote them letting them know how unhappy I was that they did this this close to christmas, and they never responded to the email. Thanks for nothing Herrschners!!

I purchase the Christmas ornament kits and always have to come up with some kind of work around to complete the project due to the shortage of beads to make the project. This time I could not do it as I needed 13 round pearl corsage pins and did not have anything on hand to make do. I called once and the were supposed to send them out to me but I never did. I have now placed a second call and hope to get what I need. I have an expensive ornament that I cannot complete and wanted to put on the tree but dont know that I will ever be able to.

I have been a customer for many years. I had a delivery of a skein of yarn to astray. Customer service person that I spoke to refused to make it right, saying, "This is not a crisis." I make 12 lapghans for charity every year and they are due at the end of this month. So yes ma'am, it is a crisis. They have basically stolen my money for yarn and shipping and refuse to send me another skein.