HerrschnersReviews of herrschners.com

I ordered a latch hook rug of Abstract wolf. 27 inches by 40 inches. The yarn is terrible. It calls for 15,000 pieces of yarn. I have only done 8000 so far. I have already thrown away over 500 PCs. of yarn I might be short of some yarn. I will never order through you again.

I have been a customer of Herrschners for decades, but recently I have been having issues with my orders. This time they said they had a shipping deal for $4.95 on orders over $35. Mine was well over that! I went to checkout and backed out three times looking for a place to enter the code. I decided maybe I needed to go one screen further so I clicked on Continue. Not Pay Now but Continue! That's when it thanked me for my order. I searched each page looking for a place to enter the code and never found one. I went to my orders, and there was no chance to cancel the order or anything. It went right to "Processing Order" even though it is Saturday evening and no one is there. It says if I want to cancel or change my order I need to call customer service, which is closed until Monday morning, within 8 hours. I clicked on the email link for customer service, and wrote them an email about not being able to enter the code anywhere, and asking them to fix it. I got an automatic reply: "To assist our customers more efficiently, we are no longer using email as a standard form of communication." I suppose this is meant to make sense in our current state of alternate reality, but to me it just says "We don't want to hear from you until you are really good and steamed up, after waiting two days until you can call and talk to someone." I am not going to spend anymore time on it, for my own peace of mind, but they have lost a good customer, and hundreds in sales to another yarn seller. I hope they feel that was worth the extra $15 worth of shipping they got.

I placed an order and no where during the ordering process did it state that the items I ordered were back ordered till March. I got an email saying the order shipped and I followed the tracking of it. Imagine my disappointment opening the package that contained part of my order (a thimble!) and a statement saying the rest is back ordered. I never would have ordered them if I knew that was the case! Very disappointed!

Herrschnerrs, was a great place to get crochet pattern kits. Or I used to think that up until today. Back in June I Placed an order for a diamond ripple afghan kit. I was told that it was on back order until August. Well, here it is August, and not a word from Herrschners about when to expect my order So, I get on the phone and speak to customer service I was told that this pattern was still on backorder and then it would be September before I would get it. I was not really happy having to wait another month. I was asked if I wanted to wait. I said no. I wanted to be refunded the $ 79.99 I paid for the yarn. Apparently the order had already been canceled. This was news to me I was never notified of this. After speaking with customer service , I was told that this pattern was no longer available and discontinued. I did recieve my refund. I still got my yarn, but bought it locally. Since. I was not going to wait for another month . Poor communication. & Customer service. Too bad Herrschners, was a great Company, but not anymore I won't be a returning customer. co..univat

Herrschners used to be my go to yarn store. Dependable products, shipping and competitive e pricing. And it’s been a while since I’ve shopped there so the changes I noticed brought me up short. As usual I clicked on and ordered my choices, and as usual I entered the advertised coupon. It didn’t work, and after some time consuming research I discovered most of their coupons don’t work for their Canadian clientele. Oops, yes I’m Canadian. Ok, so the prices are still good right? Nope, they used to charge us in C$, but now it $US and it’s converted after purchase, you don’t get to see the real cost until you get your credit card statement. Then, click the speedy fill your order button. Yup the order was filled the next day, but the shipper doesn’t pick it up for 7 days. I might as well have saved my money on that one. Finally, it’s winging its way to me, what thus it has to go through customs? And I’m being charged duty, plus brokerage fees to the shipping company. It used to come from a Canadian warehouse and we never paid duty before. Final result. You’ve lost me as a customer. Herrschners is no longer competitive…I can get the same product here in Canada cheaper. Herrschners is no longer fast shipping……I’m still waiting for the package to land after 2 weeks. I hope this is helpful to you the viewer in Canada and do t let all those juicy looking deals suck you in.

First time on this site. Leisure Art stitch markers listed for $17.99. Added to cart. Then checked other items. Accidentally deleted item from cart. When I added the item back you jacked the price up to $24.99. Seriously!