HerrschnersReviews of herrschners.com

A great variety of crafting items. Arrive well packaged, as described. Ships fairly fast, arrives in good condition. Yarns can be backordered & sometimes take quite a while to be sent... months even. Enjoy the shipping sales which makes a big difference to me in when I can buy from them. Would recommend. Have shopped & will continue to shop with them.

I got literal junk mail in the package itself! The labeling for crochet hooks is also very confusing. I order a Prym hooks labeled as "G-6" so I assumed it was a 6mm, but it was a 4mm.

Have left 2 voice mails and sent one email to customer service about issues with directions for an afghan. That department doesn't know the meaning of the word "service." This is not my first go around with this company. The time before this I was told they had reviewed a pattern 3 times and would not do any more reviews, I was on my own and had to sink or swim. They may have reviewed it, but they didn't correct it. I used to place orders with Herrschners frequently but now I'm finished. If they can't help customers with merchandise they sell they won't be getting my $$$$$.

Stay far away from this company, the returns department is horrible, they sent an item we did not order it was returned back to them, we keep getting billed for this item we have called them several times they tell us it takes months to process returns and to ignore the billings now they claim they are going to turn us over to collections if we don't pay the bill.

The shipping charges are ridiculous! $13.99 from Wisconsin to SC for a small package?? Everywhere else offers free shipping. Now, I am getting bombarded by daily emails to order even more! Never again will I order from this company unless they get with the times and offer free shipping like everyone else does.

My order of the Holly Jolly Granny Afghan came fairly quickly...it was slightly delayed but also was right after the holidays. The pattern is well written and easy to follow...printed up in a typical pattern style with a colored picture of completed afghan on front. The kit came in a zippered plastic carry bag which is really nice to have to keep the project organized. I was surprised at the cost of the whole kit, around $40 plus shipping and tax. I don't think I could purchase that much yarn for that price. However, the quality of the yarn is slightly less than yarn I've gotten at other hobby or yarn companies and I saw it is made in China; many of the other yarns I buy are made in Turkey. I'm not sure if that is a factor but it isn't a big deal. I was happy to make the afghan - it was more because I was curious of the unusual pattern; it's kind of an optical illusion when completed. Now I have a pattern I can make again if I so choose. I asked about just getting the pattern and they responded instantly. (Only comes in kit)

I ordered a latch hook wall hanging kit. The whole thing came to over 100.00 with the shipping. It isn’t particularly good quality. Apparently they do not print the design on the canvas anymore. If I had wanted counted cross stitch project I have plenty of that at home. You get a couple of copies of the “design” that you have to sit down and color so your eyesight doesn’t fail looking at a black graph full of tiny squares with symbols for each color. The yarn is very thin and it looks like you would need more than one strand to fill a hole in the canvas. I can just see the yarn running short and then what??? So I wasn’t pleased with it and decided to return it. The return lady was not at all helpful. Spoke to me as though she had no time to deal with customers. She said shipping it back was up to me (duh) and I could decide whether I wanted to send it back or not. I paid 18.95 to them to get it to me. I found out I would be paying 37.94 to send it back. I was told I wasn’t promised return of the first shipping fee and I wouldn’t be reimbursed for the second. When I asked how long before I saw my refund she said probably a month maybe more. So I guess I am keeping it. I have 60 days to get it back to them for a “full refund” whatever that is to them. Live and learn. Herrschners is not the company it used to be. Buyer beware.

The phone agent was not helpful. She abruptly ended the call. I expressed concern about package being stolen. I wanted to have it delivered to a business. She said it couldn't be done. I asked if they would use the parcel lockers. Couldn't answer. Told me I signed out as a guest. I logged in to my account. I thought I was dealing with ARC employees. I don't want to remain a customer. Quality of service has been going downhill.