Hero ForgeReviews of heroforge.com

This year I've been through some hard knocks and all of it resulted in me removing myself from facebook etc. Unfortunately I had recalled that my login to heroforge was tied to that facebook login and in an attempt to save what designs I could I emailed heroforge for assistance in recovering any part of my account. After the initial look into my account I was sad to find out that there was little that seemed could be done other than sharing links to myself to recreate the models later. However, I was surprised and delighted when not once but 3 times HeroForge customer service reached out to me again with new thoughts on how we might be able to rescue my account and eventually we found that just once I had created a direct login tied to the account which was enough to recover it in its entirety. A fact that I would have surely missed if not for their perseverance in the matter. I'm extremely thankful that my.. 50?-odd designs (it took for too long to save all the share links) were able to be recovered due to their efforts and I trust I'll be printing quite a few soon for an upcoming campaign I have been planning. The best part for me is that they delivered me a win when I sorely needed it and as a customer service worker myself I know that kind of caring can't be faked. Thank you HeroForge Team!

Shipped fast. When that's said the mini figure I ordered sucks!! The colors are way off. Every color is Matt and way too dark. Never ordering from this site again and would never recommend others

I wanted to thank Heroforge for their responsiveness; indeed, I was disappointed with the result of the color printing of the figurine, however, after discussion with customer service, I received a refund.

My nephew and I created a colour plastic mini together for his Christmas present. The only positive is that it shipped in less that an month. The mini itself is terrible. It's like the printer ran out of black ink. There is no shadow or definition on the body, and none of the details on the face have color, its all just the base skin color. After receiving it and reading other reviews, I finally found the place on their website where they mention that fine details might be 'indistinct' in the final print. Too bad this isn't mentioned when you choose the print option in the 'buy' menu, nor is it reflected in the tabletop preview shown. It's almost like they don't want you to find it.

Don't bother. The quality on the computer is VASTLY different than what you get. The mini had NO color definition, highlights, or lowlights. It was very basic as if painted by a beginner with a steady hand. For the $64 I paid, I could have paid a professional to paint a mini for significantly better quality. Very disappointed. Will not recommend or use again.

Bought a custom figure for my son. The cape snapped off, so I put it on a shelf with some glue and forgot about it. It fell over at some point, I just went to glue the cape on, and it was on its side with the arm broken off. I don’t remember when the cape came off. I think it was a bday gift so probably in August. Noticed the arm today (12/31/25). I wouldn’t have e paid this much if I knew it was so fragile. 2 stars cuz it did look like what he had designed.

Wow, I REALLY wish I had looked up reviews before spending $75 on two tiny miniatures… We had high hopes for these custom painted pieces that turned out looking like melted, dirty excuses for a custom miniature. My partners piece was at least fully painted and looked mostly like the digital creation (aside from the fact that they—Hero Forge—just skip facial features/painting altogether) but mine is…a monstrosity. Unpainted in most places; the places that were painted, colors were clearly mixed, and it’s a mess, and there are few discernible pieces of armor, as everything just looks kind of melted together. Truly horrible, horrible quality. I will upstage my rating to two stars IF customer service helps me out.

Hero Forge minis were kind of a pipe dream for many of us. Especially as we are an international group. We took advantage of the black friday sale and splurged. Everything was made on the mobile page. Apparently, the slider that says "unprintable" appears under your thumb when you slide a choice into the red zone. So hidden. If you dont catch it in the small preview when you put it in to your cart, your screwed as they will automatically "thicken" for durability. After several emails, the only advice their customer service has given is, in short, "dont like it, return it". Question, is, if an item is deemed unprintable why are you allowed to purchase it without a flag or warning? Im in 3 long running campaigns. Participate and run 1 or 2 one-shots weekly. Everyone is disheartened and wont buy from Hero Forge in the future.