Welcome to the luxury and convenience of anti-aging benefits at home. The Hermetise professionals have unlocked the future of skin care by relying on the most ancient forms of practice. A 21 century approach to wellness – tried-and-true healing treatments to set you on the path of self-discovery and awakening.
Hermetise (hermetise.com) has 1,001 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hermetise.com
Website
hermetise.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The sales people are extremely aggressive. One lady told me my shoe was untied while I had my hands full of bags. I went toward the wall to check and she grabbed my wrist and pulled me in (it was not untied). She kept bringing the price down on their “top sellers” from $500 to $68 it was clear it was a scam. I told her I’d come back and took a picture of the products. She got upset with me and asked me to delete them. I didn’t luckily because I was able to remember the products and name of business. When she realized I wasn’t going to buy anything she turned from being nice to rude and hurtful. She snatched the products away from me and turned towards the door to schmooze another unlucky soul. Later I broke out in a rash from the cheap scammy free sample she forced onto my arm.
Response from HermetiseJun 24, 2026
Dear Juliana Buttner,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not leave you with a positive impression.
Hermetise product demonstrations are intended to provide customers with an opportunity to experience product textures, application techniques, and immediate cosmetic benefits before deciding whether a product is suitable for their individual skincare needs. Our goal is to create an informative and welcoming environment in which customers can explore our skincare collections and make purchasing decisions according to their own preferences and comfort level.
Pricing and promotional offers may vary by product, location, and seasonal campaign, however customers are always informed of the final purchase price before completing a purchase.
We are also sorry to learn that you experienced a skin reaction after trying a sample product. While Hermetise products are developed for cosmetic use and are suitable for many skin types, individual sensitivities can occur with any skincare product. For this reason, we encourage customers to review ingredient information carefully and, where appropriate, perform a patch test before regular use.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer support designed to help customers achieve the best possible skincare experience.
Kind regards,
Hermetise Customer Care Team
LS
Linda S.
Allergic reaction
I purchased the Hermetise Professional Diamond Collagen Peeling Mask. After following exact application directions I developed an allergic reaction. I was told that was impossible because the product was tested and it was allergic free. I even sent pictures of how my face looked after the use. I requested a refund but was told the refund policy was 7-14 days. Why would they have a refund policy if there were no reason for one and why would the instructions given take a month and not be winthin th 7-14 days before a reaction would occur? I would advise anyone considering purchasing products from this company to re-consider and not do so. I am sorry
I purchased this product and have lost the money I paid for it. DO NOT BELIEVE IT IS ALLERGY FREE!
Response from HermetiseJun 24, 2026
Dear Linda Shute,
Thank you for taking the time to share your experience.
We are sorry to learn that you experienced a skin reaction following use of the Hermetise Professional Diamond Collagen Peeling Mask.
Customer wellbeing is extremely important to us, and we take all reports of skin sensitivity or adverse reactions seriously. While Hermetise products are developed and tested for cosmetic use, individual sensitivities can occur with any skincare product, even when used according to the recommended instructions.
For this reason, we encourage customers to review ingredient information carefully and, where appropriate, perform a patch test before incorporating a new skincare product into their routine.
We understand your frustration regarding both the reaction you experienced and the concerns you raised afterwards. Hermetise remains committed to providing customers with clear product information, professional product support, and premium skincare formulations designed for a wide range of skin types.
We appreciate you bringing your experience to our attention and value feedback that helps us continually improve both our products and customer communication.
Kind regards,
Hermetise Customer Care Team
AM
Alishia M.
I didn’t even want to go to the stand…
I didn’t even want to go to the stand in Hanes mall but the staff legit grabbed my wrist and put some kind of pouch in my hand while pulling me towards the stand. He then proceeds to rub all kinds of unknown cream under my eyes and wrist without my consent, seeing the fact I kept saying no no no!! But the fact that he legit takes my card and taps it soooo fast I couldn’t get it back while taking over $300 out of my bank really set me off!! I’m going press charges!! That’s robbery cause I kept saying NO!! And then when I tell him to give my money back he stays no refunds!? I didn’t even buy nothing!!! He proceeded to give me a bag with some products in it!! I’ve contacted the mall to get the footage of all of this, because this is sooooo wrong!!!
Response from HermetiseJun 24, 2026
Dear Alishia Miles,
Thank you for taking the time to share your concerns.
We are sorry to hear that your experience did not meet your expectations.
Hermetise is committed to providing customers with professional product demonstrations, transparent purchasing information, and a respectful retail experience. Product demonstrations are intended to allow customers to experience product textures, application methods, and immediate cosmetic benefits before deciding whether a product is suitable for their individual skincare needs.
Customer authorization and payment security are extremely important to us. Purchases are processed through established payment systems and require customer participation and approval before a transaction is completed.
We understand that you have concerns regarding both the demonstration and the transaction associated with your visit. Matters involving customer interactions, purchase records, and transaction details can only be properly assessed through a review of the relevant information, and we take such concerns seriously.
Hermetise remains committed to providing premium skincare products, professional customer service, and a customer experience based on transparency, product education, and informed purchasing decisions.
Kind regards,
Hermetise Customer Care Team
LG
Liana G.
The Professional Diamond Collagen…
The Professional Diamond Collagen Moisturizer is the BEST cream you can have! You will get a lot of compliments and you will see the difference on your skin. I love this product!
LL
Luis L.
Fraud! Scam!
I had a very unpleasant and fraudulent experience with Gratiae - Hermetise Cosmetics at their kiosk in Dolphin Mall, Miami. Initially, I was approached with samples, but the situation quickly escalated into a high-pressure sales tactic involving rude and manipulative behavior from their staff. They applied products without my consent and insisted on selling items at varying prices with damaged packaging.
The worst part was when my card was taken from my hands without permission, and they processed a $53.50 transaction without properly informing me or showing a return policy. Soon after, I experienced an allergic reaction to the sample applied on my wrist, leading me to return the product within 30 minutes. However, the staff were dismissive, rude, and refused a refund, instead insisting on an exchange despite my clear discomfort and dissatisfaction.
I left the product at the kiosk, but this entire ordeal was distressing and unethical. Upon researching, I found numerous complaints and allegations against this company online, which align closely with my experience. Avoid this company at all costs—deceptive practices like this should not be tolerated.
They claim no responsibility for the franchise's policy or behavior; totally wrong; if they rent their brand they should be responsible if they rented their brand to criminals.
Response from HermetiseJun 24, 2026
Dear Luis Lascano,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
Hermetise is committed to providing customers with professional skincare consultations, product demonstrations, transparent purchasing information, and customer support throughout the purchasing process. Product demonstrations are intended to allow customers to experience product textures, application techniques, and immediate cosmetic benefits before deciding whether a product is suitable for their skincare needs.
Customer authorization, transaction accuracy, and payment security are extremely important to us. Purchases are processed through established payment systems, and customer concerns relating to transactions, product purchases, or customer service are reviewed individually based on the relevant information and documentation.
We are also sorry to learn that you experienced a skin reaction following a product sample. While Hermetise products are formulated for cosmetic use and are suitable for many skin types, individual sensitivities can occur with any skincare product. For this reason, customers are encouraged to review ingredient information and product guidance carefully.
Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer care designed to support a positive customer experience.
We appreciate your feedback and the opportunity to continue improving our customer communication and service standards.
Kind regards,
Hermetise Customer Care Team
RS
Roseanne S.
I purchased the eye treatment at the…
I purchased the eye treatment at the National Women's show in Toronto, Ontario. The sales rep was very friendly and helpful. He gave a very detailed explanation along with a demo of how the product works. I love how the eye serum makes my eyes look younger by taking away the crows feet and the dark circles.
Response from HermetiseNov 19, 2024
Dear Roseanne S,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
IA
Ilse A.
Das Produkt Yubari King Wrinkle Eraser…
Das Produkt Yubari King Wrinkle Eraser - sehr gut. Ich bin damit zufrieden. Man kommt - relativ - lange aus. Natürlich hält es gut, sagen wir 2 Stunden. Man darf keine Wunder erwarten.
Was mich ärgert ist, dass man einfach bequatscht wird, nett, freundlich, charmant, aber ohne Ende. Auch wenn man sagt, nein nur das Produkt.
Und der Preis. Das gleiche Produkt wird jeweils verschieden hochpreisig angeboten. Das sollte nicht sein. Ich werde dieses Monat wieder hingehen, werde aber schauen, denn es ist trotz gutem Produkt mit Ärger verbunden.
Response from HermetiseNov 19, 2024
Dear Ilse Amon,
Thank you for taking the time to share your feedback with us. We truly appreciate your thoughtful review and are thrilled to hear about your positive experience with Hermetise.
Your satisfaction is our top priority, and your kind words inspire us to continue delivering excellence in both our products and services. If you have any further comments or require assistance, please don’t hesitate to reach out. We are always here to help.
Thank you once again for your continued support.
Best regards,
Hermetise
Customer Service Team
