HermetiseReviews of hermetise.com

Response from HermetiseJun 22, 2026

Dear Sonja Koop, Thank you for taking the time to share your feedback. We appreciate your honesty and are pleased to read that you were initially impressed by the product demonstration. We are sorry, however, that the product did not meet your expectations after you began using it at home. We would like to clarify that the product demonstrated in-store is the same product supplied to customers. Hermetise does not use separate demonstration formulas. Demonstrations are performed by trained beauty consultants using specific application techniques designed to showcase the product's texture, application method, and immediate cosmetic benefits. Individual results may vary depending on application technique, skin characteristics, and usage conditions. We also believe that customers should receive clear information regarding product volume, usage instructions, and product expectations before making a purchasing decision. Product size and volume are indicated on product packaging and labeling, and we appreciate your comments regarding the information you received during your visit. Hermetise remains committed to providing premium skincare products, professional product demonstrations, and customer support designed to help customers achieve the best possible experience with their products. Thank you for sharing your experience. Kind regards, Hermetise Customer Care Team

Response from HermetiseJun 22, 2026

Dear Pog Ger, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Hermetise is dedicated to developing premium skincare products that are demonstrated in person so customers can experience product texture, application methods, and immediate cosmetic benefits before making a purchasing decision. Our products are designed to support a variety of skincare goals and are used by customers in many markets around the world. We recognize that skincare experiences and expectations can vary from person to person, and not every product or retail interaction will be viewed the same way by every customer. For this reason, we value customer feedback and continually work to improve our products, customer communication, and overall experience. Our commitment remains focused on providing high-quality skincare formulations, professional product demonstrations, and responsive customer support. Thank you for sharing your perspective. Kind regards, Hermetise Customer Care Team

Response from HermetiseJun 22, 2026

Dear Sampada Kalan, Thank you for taking the time to share your experience. We are sorry to learn that you experienced redness and swelling following the product demonstration. Customer wellbeing is extremely important to us, and we take all reports of skin sensitivity or adverse reactions seriously. While Hermetise products are formulated for cosmetic use and are designed to be suitable for a wide range of skin types, individual sensitivities can occur with any skincare product, particularly when applied around delicate areas such as the eye contour. For this reason, we encourage customers to review ingredient information carefully and, where appropriate, perform a patch test before incorporating a new skincare product into their routine. Hermetise remains committed to developing premium skincare formulations and providing customers with product guidance designed to support safe and effective use. We appreciate you bringing this matter to our attention and wish you all the best. Kind regards, Hermetise Customer Care Team