Amy R.
I was enjoying a vacation with my…
I was enjoying a vacation with my family. We were strolling through the mall, killing time before our show started. A young man approached me and kind of forcefully started his sales pitch and applied a cream under one of my eyes. I was game for a minute, but then he started insulting me by making a deal of my eye wrinkles and grilling me about my skincare regimen and asking personal questions. He then started badgering my fiance "if the cream was making my face look better?" Seriously, this all took place in about 2 minutes even though it felt like an hour. I tried to get up to excuse myself when the guy grabbed my arm and asked me if I showered today while rubbing some other cream on my arm. He then proceeds to wipe this crap off and lo and behold the cloth was dingy. He starts telling me that I'm filthy and I need these products. Tells me the price would be 1200 if I ordered it online, but if I bought it right now it's only 350. I told him not interested and then he got really, really mean with me. I'm no kid! I'm a 53 year old woman. I look like a 53 year old woman and I'm ok with that. My fiance is ok with that. I did not seek out a miracle youth serum and was greatly insulted by his rudeness and his obvious attempt to lower my self esteem and embarrass me ( because of my age) in front of my fiance, my daughter and her boyfriend. Shady, shady, shady! So then he gets another finger of this goop and runs it under my other eye and says " There, at least you'll look good for 1 day". Calls me poor and cant afford it. I finally got up and walked away. Oh, and by the way, the stuff did tighten my eyes. I could feel it. The thing is, when I got to the rest room to see what was going on, I had gummy residue all around my eyes. So, yeah buy this crap to firm up your eye wrinkles, but have white crusty goo instead. Lol. No thanks bro!
Response from HermetiseNov 22, 2019
Dear Amy, Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the London location to further discuss their salesmanship practices that you have described. I would like to send you a free gift package from our company as an apology! :) Please contact us at : [email protected] Please add: Attn Stephanie/trustpilot" to the subject line.



