Welcome to the luxury and convenience of anti-aging benefits at home. The Hermetise professionals have unlocked the future of skin care by relying on the most ancient forms of practice. A 21 century approach to wellness – tried-and-true healing treatments to set you on the path of self-discovery and awakening.
Hermetise (hermetise.com) has 1,001 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hermetise.com
Website
hermetise.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have been using this product for more than two months now and it has had zero impact on my wrinkles. I think there are many other similar products on the market at a fraction of the price that can work just as well.
Response from HermetiseMar 29, 2024
Dear Just OK,
We sincerely appreciate your review, and we're sorry to hear that you had an unsatisfactory experience with one of our products. Your satisfaction is our utmost priority, and we're here to help.
Please note that as an authorized wholesale distributor, we aren't directly connected to individual stores. However, we are committed to assisting you to the best of our ability. To resolve any issues you've encountered, please reach out to us at [email protected]. We'd be delighted to assist you with the product that didn't meet your expectations.
Your feedback is valuable, and we look forward to making things right for you.
FA
Fabiana
La Estafa de las Estafas de Hermetise
De Hermetise puedo decir que sus técnicas de ventas son muy burdas e irrespetuosas. Te dicen un precio exhorbitante, que no compensa la calidad - precio y al final te hacen una aparente rebaja que es el precio real de venta. Los productos en sí, son buenos, pero hay muchas otras casas cosméticas con tecnologías e ingredientes igualmente buenos, que manejan una ética increíble hacia el cliente y no realizan hostigamiento o ventas difusas para engañar al consumidor. Así que no permitan que los engañen, Hermetise es una estafa. Otro aspecto que molesta es la pésima presentación de producto, se dicen amigables con el ambiente, pero envasan en plástico, el empaque es de mala calidad y estéticamente feo. Finalmente son como un fantasma, ya que no encontrarás referencias profesionales de la compañia. No sé sabe absolutamente nada de su historia, de dónde vienen, que tecnologías trabajan, ingredientes y demás. Se trata de una empresa muy joven, que se posicionó en el mercado como una marca de lujo, pero su mercadotecnia y productos ofertados dista mucho de ese alcance. Por favor, a todos los que han sido estafados y encontraron este chat, les extiendo está advertencia, porque acá cabe interponer las denuncias respectivas en las oficinas del consumidor de cada país.
Response from HermetiseMar 29, 2024
Dear Fabiana,
We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at [email protected] and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your
MM
Ms. M.
SCAM- Product Not The Same
I just returned from Oahu, Hawaii and was approached by a salesman at the Ala Moana Shopping Center. He lured me in and tried the Hermetise product on me. I saw a difference and felt my skin visibly tighten. He also told me he was giving me the product 1/2 off at $399 with something free and then he sold me another cream for 1/2 off at $250. I came out of there almost $700 less, but thought it would be worth it because he said it lasted a year and I could already see a difference after the first application. He also scheduled me for a facial and red light wand therapy for free. However, the guy tried to sell me a $10,000 red light wand. I said "no, thank you." to that. When I arrived home, I applied the cream thinking I would feel my skin tighten and see results like I did the week before. I did not notice any change at all. There wasn't a tightening to my skin and my lines were all there. I feel completely scammed. I would not have purchased the cream if there had not been a difference. The creams he sold me did not have the same effect as the ones in the store.
Response from HermetiseMar 29, 2024
Dear Ms. Morris,
I hope this message finds you well. I am writing to address your recent review on Hermetise's Trustpilot page and to apologize for any inconvenience you may have experienced with our products.
First and foremost, we want to express our sincere regret for any issues you encountered with your Hermetise product. As a wholesale distributor, we understand that we do not have direct control over certain policies, but we take full responsibility for the quality and satisfaction of our customers.
In an effort to make things right, we would like to offer you a replacement product for the defective one you received. To ensure that we can send you the replacement promptly, we kindly request the following information:
Your Full Name:
Phone Number:
Email Address:
Shipping Address:
Please provide this information at your earliest convenience so that we can process your replacement order swiftly.
At Hermetise, customer satisfaction is our top priority, and we are committed to resolving any issues you may have had. We believe that this replacement will meet your expectations and provide you with a better experience.
Additionally, we kindly request that, once you receive the replacement product and have had the opportunity to evaluate it, you consider editing or removing your negative review on Trustpilot. Your feedback is valuable to us, and we hope that your updated review reflects the improvements we have made to address your concerns.
Thank you for your cooperation, and we once again apologize for any inconvenience you may have faced. If you have any further questions or require assistance, please do not hesitate to reach out to us.
We look forward to rectifying this situation and providing you with the exceptional Hermetise experience you deserve.
CT
Cristina T.
Excellent product and customer service
I had a concerned which was sent via email and the team got right back to me. After talking on the phone my concern was resolved and the wrinkle eraser works like magic!! I would recommend this product to everyone and the customer service is excellent!
Response from HermetiseMar 29, 2024
Dear Cristina,
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
IN
Ingrid
LÜGE/Falsche Information/ Ich wurde überrumpelt und plötzlich saß…
Ich wurde überrumpelt und plötzlich saß ich schon am Behandlungsstuhl. Die Beraterin redete schnell und überzeugend. Ich sagte, dass ich oftmals Produkte nicht vertrage. Dies, sagte sie, sei kein Problem. Ich kann das Produkt zurückbringen. Ich fragte ob ich dann das Geld zurück bekomme ins erhielt ein klares „Ja“. 5 Tage danach für ich extra von mir daheim 1 1/4h bis in den 1., der Herr dort sagte mir, dass er das nicht macht, maximal umtauschen auf anderes Produkt. Das war eine blanke Lüge von meiner Beraterin. Ich wurde von dem Herrn darauf hingewiesen, dass dies auf der Anrechnung steht. BITTE, die Rechnung erhält man, nachdem man gekauft hat. Das ist eine Frechheit!!!!
BITTE, die Rechnung erhält man, nachdem man gekauft hat.
Das ist eine Frechheit!!!!
Ich rief mehrmals und schrieb auch.
Als Antwort kam erst nach Tagen eine ungenügende Antwort, dass kein Geld retour möglich ist. Damit kann ich mich nicht abfinden. Denn die Beraterin sagte mir etwas anderes zu.
Ich denke, das ist keine gute Werbung für ihr Produkt. Da beginne ich zu zweifeln .
Was ist das für ein Unternehmen wenn man niemanden erreicht. Die Karte mit der Telefonnummer erhält man ja auch beim Kauf mit den Worten; wenn etwas nicht passt, soll man ruhig anrufen.
Ich rief mehrmals und schrieb auch.
Als Antwort kam erst nach Tagen eine ungenügende Antwort, dass kein Geld retour möglich ist. Damit kann ich mich nicht abfinden. Denn die Beraterin sagte mir etwas anderes zu mir.
Was ist das für ein Unternehmen wenn man niemanden erreicht. Die Karte mit der Telefonnummer erhält man ja auch beim Kauf mit den Worten; wenn etwas nicht passt, soll man ruhig anrufen.
Ich möchte mein Geld wie versprochen retour!!!!! An Hermetise: Schreiben sie nicht, dass sie es weiterleiten und sich jemand bei mir meldet. Das liest sich zwar für andere Leser gut aber das geschieht nur mit der Antwort….tut uns leid, aber das Geld gibts nicht retour.
Response from HermetiseMar 29, 2024
Dear Ingrid,
I trust this message finds you well. I am writing to address the concerns you raised in your recent review on Hermetise's Trustpilot page. Firstly, I would like to extend our sincere apologies for any inconvenience you may have experienced during your visit to one of our retail locations.
At Hermetise, we are committed to ensuring the utmost satisfaction of our valued customers. While we acknowledge that, as a wholesale distributor, we do not have direct control over the policies and operations of individual retail stores, we are dedicated to assisting you in resolving any issues you may have encountered.
To facilitate the resolution process, we kindly request that you provide us with the following information:
Mall:
State:
City:
Address of Store:
Store Name:
Brand Purchased:
Date of Purchase:
Amount Paid:
Lot#/Expiration Date:
Picture of Receipt/Receipt#:
Was the Product Opened? (Yes/No):
Details of Your Concern:
Your Email:
Your Phone Number:
Your Full Name:
Ticket Number (if applicable):
Please rest assured that while we may not have direct control over store policies, we will do our utmost to liaise with our sales team and engage with the customer service of the relevant location on your behalf. Our aim is to assist you in finding a satisfactory solution to the matter you have raised.
Your feedback is invaluable to us, and we genuinely appreciate the opportunity to address your concerns. We are committed to ensuring that your experience with Hermetise meets your expectations, and we will make every effort to try and resolve this issue to your satisfaction.
Once we receive the requested information, we will initiate the necessary steps to assist you promptly. Please feel free to reach out to us if you have any further questions or require additional assistance.
Thank you for choosing Hermetise, and we look forward to resolving this matter to your utmost satisfaction.
JF
Jessi F.
I was first given a free sample of…
I was first given a free sample of Hermetise at a resort in Hawaii. I fell in love, but when I went on the website I wasn't prepared for the pricing. However, I believe quality should come at a price so I saved up and nearly a year later purchased my first product directly via the Hermestise website.
I placed the order on January 11, 2023. I immediately received an email confirmation for the order saying I would receive shipping info shortly. A couple days went by and nothing. Then five days. Then six. Finally I decided to reach out and see if there was an issue since I found it odd that a week had passed with no additional contact. I used the live chat option to speak with a customer service rep directly on the Hermetise website. The very first thing the rep typed to me was "what's the order number" not a hello, my name is, thank you for being a customer, nothing. I gave them the order number and the next thing I received was simply, "need shipping address." I was somewhat taken aback with the bluntness, I expected at least a "thank you for that info, could you also provide me with the shipping address please?" But I guess they were trying to save time. I provided the address and explained that I had placed an order a week prior and had not heard anything since. The rep told me that they needed to verify the shipping address since it differed from the billing address. I totally understand this and appreciate them wanting to double check, but it had been a week and I had not received one email or phone call asking for verification. My email and phone number was right on the order confirmation, so they had it all. The rep said they had tried to reach me but I double checked both my email and junk mail and phone records but showed no missed calls, no voicemails and no follow-up emails.
Once I was able to verify my shipping address with the rep I instantly received an email with shipping confirmation.
I am somewhat disappointed with not only the way the rep addressed me in the beginning but also the fact that I paid nearly $400 for a product and no one would have done anything if I hadn't have reached out to find out what the issue was. I would expect much better customer service from a luxury company such as Hermetise. I was a little put off by the experience but thankfully the product is so great I will more than likely order again. I'm just letting you know so this doesn't happen to anyone else in the future. Thanks for your time and attention!
Response from HermetiseMar 29, 2024
Dear Jessi Fisher,
I hope this message finds you well. I am writing to address the recent experience you had with our customer service representative during your online chat session. First and foremost, please accept our sincerest apologies for any inconvenience or frustration this may have caused you.
Upon reviewing the details of your interaction, we recognize that we did not meet our own standards of service excellence. Rest assured; we are taking immediate steps to address this internally to ensure that similar situations do not occur in the future.
We understand that regaining your trust may take time, but please know that we are fully committed to earning it back. Your satisfaction is our priority, and we are here to assist you in any way we can.
Please contact me at Email: [email protected] or
Phone: 786 673 4962
Kind regards,
Customer Service Team
Hermetise
RC
Rachel C.
Amazing product!!!!
I have been a esthetician for 20 + years and try many products some work and some not
I found that all the product's from Yubari king melon by Hermetice are absolutely amazing and the recent performance of the wrinkle eraser was unbelievable.
I’m completely blown away.
Response from HermetiseMar 29, 2024
Dear Rachel,
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Kind regards,
Customer Service Team
Hermetise
CU
customer
Customer service
Customer service. Attentive, friendly and helpful.
Response from HermetiseMar 29, 2024
Dear Iris,
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Kind regards,
Customer Service Team
Hermetise