Welcome to the luxury and convenience of anti-aging benefits at home. The Hermetise professionals have unlocked the future of skin care by relying on the most ancient forms of practice. A 21 century approach to wellness – tried-and-true healing treatments to set you on the path of self-discovery and awakening.
Hermetise (hermetise.com) has 1,001 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hermetise.com
Website
hermetise.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
While on vacation, I purchased some products and then forgot how to use them. I called Hermetise customer service, and Adar assisted me over the phone. She explained everything step by step, and now I can finally use these amazing products properly. Thank you Adar for your amazing customer service.
Response from HermetiseJul 19, 2024
Dear Sally,
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear about your positive experience with us.
Your satisfaction is our top priority, and your kind words encourage us to continue striving for excellence. If you have any further comments or need any assistance, please don't hesitate to reach out.
Thank you once again for your support.
Best regards,
Hermetise
Customer Service Team
JK
Julie K.
***THESE PEOPLE PRAY ON TOURISTS!***…
***THESE PEOPLE PRAY ON TOURISTS!*** Went to a shop in Nassau and they separated me from my mother. Told me “shes getting treatment, come back in ten mins”. They told me this 3 times before I started getting so worried about her that even despite the dirty looks the workers were giving me, I walked into the back to find her. They had her in a room and RIGHT THEN she just happened to be done. Turns out, she wanted to purchase ONE item and they had taken her credit and were using that time to charge her card over and over again, totaling over $6,300. DO NOT let them separate you from your group or take your card from you.
Response from HermetiseMar 29, 2024
Dear Julie K,
I trust this message finds you well. I am writing to address the concerns you raised in your recent review on Hermetise's Trustpilot page. Firstly, I would like to extend our sincere apologies for any inconvenience you may have experienced during your visit to one of our retail locations.
At Hermetise, we are committed to ensuring the utmost satisfaction of our valued customers. While we acknowledge that, as a wholesale distributor, we do not have direct control over the policies and operations of individual retail stores, we are dedicated to assisting you in resolving any issues you may have encountered.
To facilitate the resolution process, we kindly request that you provide us with the following information:
Mall:
State:
City:
Address of Store:
Store Name:
Brand Purchased:
Date of Purchase:
Amount Paid:
Lot#/Expiration Date:
Picture of Receipt/Receipt#:
Was the Product Opened? (Yes/No):
Details of Your Concern:
Your Email:
Your Phone Number:
Your Full Name:
Ticket Number:
Please rest assured that while we may not have direct control over store policies, we will do our utmost to liaise.
DB
Diane B.
Very good experience
Very good experience. Bought the product in Costa Maya from Nathaniel. Very pleasant. Enjoyed the experience.
Response from HermetiseMar 29, 2024
Dear Diane,
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
ZA
Zeinab A.
Hi i bought the product from mall in…raffles singapore
Hi i bought the product from mall in Singapore in Raffles Blvd , i agree that the sales people were pushy but my main point is that the product which they did a demo with it not same which i bought
total scam
Response from HermetiseMar 29, 2024
Dear Zeinab Awada,
I hope this message finds you well. I am writing to address your recent review on Hermetise's Trustpilot page and to apologize for any inconvenience you may have experienced with our products.
First and foremost, we want to express our sincere regret for any issues you encountered with your Hermetise product. As a wholesale distributor, we understand that we do not have direct control over certain policies, but we take full responsibility for the quality and satisfaction of our customers.
In an effort to make things right, we would like to offer you a replacement product for the defective one you received. To ensure that we can send you the replacement promptly, we kindly request the following information:
Your Full Name:
Phone Number:
Email Address:
Shipping Address:
Please provide this information at your earliest convenience so that we can process your replacement order swiftly.
At Hermetise, customer satisfaction is our top priority, and we are committed to resolving any issues you may have had. We believe that this replacement will meet your expectations and provide you with a better experience.
Additionally, we kindly request that, once you receive the replacement product and have had the opportunity to evaluate it, you consider editing or removing your negative review on Trustpilot. Your feedback is valuable to us, and we hope that your updated review reflects the improvements we have made to address your concerns.
Thank you for your cooperation, and we once again apologize for any inconvenience you may have faced. If you have any further questions or require assistance, please do not hesitate to reach out to us.
We look forward to rectifying this situation and providing you with the exceptional Hermetise experience you deserve.
ZS
Zoey S.
Amazing customer service
I want to thank Adar from the bottom of my heart you have been so helpful. Your company is so blessed to have you. I love your products.
Response from HermetiseJul 19, 2024
Dear Zoey,
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear about your positive experience with us.
Your satisfaction is our top priority, and your kind words encourage us to continue striving for excellence. If you have any further comments or need any assistance, please don't hesitate to reach out.
Thank you once again for your support.
Best regards,
Hermetise
Customer Service Team
AH
Alisha H.
Scam, scam ,scam.
Your employees are extremely pushy, sneaky, don't take no for an answer, and make customers uncomfortable. They also do not educate customers on the no refund policy that you have in store. You would sell more products if you didn't train your employees to be so pushy, and if you priced your products in an honest way. Also, the collagen peel is a scam... It's made to look like your dead skin is coming off but it's not. There are powders in the ingredients. I just feel so ripped off.
Here is what I have also sent to the BBB:
I was walking through the mall while on the phone and was offered a sample from a saleswoman. I said thank you and tried to walk off but she grabbed my hand and said she wanted to show me her products. She didn't care that I was on the phone and I didn't know what to say and didn't want to be rude. She put the collagen peel on my hands and showed me how it worked. I said that it was very nice but I can't afford it and she asked if I was a Cos t Co member. I said yes... Then she said she can offer me a $200 discount. I still was unsure about purchasing but she kept saying how great a deal it was and that I will love it. I just wanted to leave and knew she wasn't going to let me go easily so I said fine I'll buy it . I was walking around the mall and felt extreme buyers remorse for spending $53 on a skincare product so I walked back 10 minutes later saying I wanted to return it. She said no refunds. Amazing. She never, not once warned me about that. Such a scam!!
Response from HermetiseMar 29, 2024
Dear Alisha,
I trust this message finds you well. I am writing to address the concerns you raised in your recent review on Hermetise's Trustpilot page. Firstly, I would like to extend our sincere apologies for any inconvenience you may have experienced during your visit to one of our retail locations.
At Hermetise, we are committed to ensuring the utmost satisfaction of our valued customers. While we acknowledge that, as a wholesale distributor, we do not have direct control over the policies and operations of individual retail stores, we are dedicated to assisting you in resolving any issues you may have encountered.
To facilitate the resolution process, we kindly request that you provide us with the following information:
Mall:
State:
City:
Address of Store:
Store Name:
Brand Purchased:
Date of Purchase:
Amount Paid:
Lot#/Expiration Date:
Picture of Receipt/Receipt#:
Was the Product Opened? (Yes/No):
Details of Your Concern:
Your Email:
Your Phone Number:
Your Full Name:
Ticket Number:
Please rest assured that while we may not have direct control over store policies, we will do our utmost to liaise.
SA
Sandra
Von Hui zu Pfui in Sekunden
KärnterStraße Wien, Anfang Februar
Ein Dame drückte meinem Mann die Probe eines Produktes in die Hand und bat mich kurz mitzukommen ins Geschäft, um mir meine Gratisprobe dort abzuholen. Soweit noch alles ok.
Im Geschäft bat man mich in einem Stuhl Platz zu nehmen und begann sofort auf mich einzureden. Der Herr redete ohne Punkt und Komma, versuchte mir eine bestimmte Augencreme schmackhaft zu machen - doch spätestens bei dem Satz "Pflegen Sie sich überhaupt" war mir klar, der hat einen Schimmer von dem was er redet, denn meine Haut ist in einem Top-Zustand und ja ich pflege und das mit sehr guten Produkten.
Da ich seinen Redeschwall nicht unterbrechen wollte ließ ich ihn gewähren und irgendwann "schmierte" er mir diese angeblich ach so tolle AC (mit dem einzigen Collagen, das wirkt - aja genau ;-)) unter mein Auge und trocknete sie mit einem mehr als billigen Ventilator - dabei redete erweiter ohne Unterlass.
Zum Schluss reichte er mir einen Spiegel und ich sah, oh Wunder - genau nichts - eher im Gegenteil -r trockene Haut, die aussah als hätte sie noch nie eine Pflege gesehen.
Er wollte natürlich sofort sein "Wundermittel" verkaufen, doch ich erklärte ihm in genauso zuckersüßer Manier, wie er sie die ganze Zeit mir gegenüber verwendet hat - "Wunderbar, dann werde ich das Ganze jetzt noch eine Weile beobachten und sollte sich ggfs. noch der tolle Effekt einstellen komme ich selbstverständlich wieder ;-)".
Innerhalb von Millisekunden änderten sich Mimik und der Ton - der vorerst ach so redefreudige Herr verlor seine zuckersüße Stimmvariation und redete nur noch kurz, knapp und sehr unfreundlich, ich solle doch tun was ich möchte.
Daraufhin verabschiedeten wir uns, mein Mann war ja Teil des ganzen Theaters, sehr freundlich - uns wurde kein Gruß erwidert, die Tür wurde uns nicht aufgehalten - das Verhalten hatte sich innerhalb von kürzester Zeit komplett gewandelt.
Fazit: Diese aufdringlichen Personen mit ihren schwindelingen Versprechen, die nicht mal vom Fach sind sollten schnellstens aus einer der schönsten Gegenden von Wien verschwinden. Sie sind eine Schande für diese Straße.
Mögen die Produkte sein wie sie wollen - ein Urteil darüber gebe ich nicht ab, weil ich sie nicht kenne.
Das Personal dieser Firma ist unterirdisch und für so eine augenscheinlich hochpreisige Marke absolut fatal, weil man sich hier weder wohl fühlt noch angemessen behandelt wird.
Response from HermetiseMar 29, 2024
Dear Sandra,
We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at [email protected] and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your satisfaction.
MB
MBJ
Sehr geehrte Damen und Herren,
Sehr geehrte Damen und Herren,
ich möchte mich über einen Vorfall beschweren, der sich in Ihrem Geschäft in der Kärntner Straße in Wien ereignet hat. Ich wurde von einem Mitarbeiter eingeladen, um einige Informationen über Ihre Handcremes zu erhalten. Allerdings wurde mir stattdessen eine Augencreme aufgedrängt. Schnell wurde ich auf einen Stuhl gesetzt, die Creme wurde auf mein Gesicht aufgetragen und mit einem Ventilator getrocknet. Dabei wurde mir gesagt, es handle sich um eine Augencreme von 60 ml, die nur einmal pro Woche verwendet werden müsse und für 60 Wochen ausreichen würde. Leider konnte ich die Verpackung nicht sehen, da mir sofort die Rechnung präsentiert wurde und mir keine Zeit zum Nachdenken blieb.
Erst später stellte ich fest, dass es sich lediglich um eine Verpackung von 10 ml handelte und die Creme in einer großen Verpackung verkauft wurde. Ich fühle mich getäuscht und bin sehr enttäuscht von diesem Vorfall.
Ich bitte um eine angemessene Lösung für diese Situation und um eine Erstattung für das falsch beworbene Produkt.
Mit freundlichen Grüßen,
M. B. J.
Response from HermetiseMar 29, 2024
Dear MBJ,
I hope this message finds you well. I am writing to address your recent review on Hermetise's Trustpilot page and to apologize for any inconvenience you may have experienced with our products.
First and foremost, we want to express our sincere regret for any issues you encountered with your Hermetise product. As a wholesale distributor, we understand that we do not have direct control over certain policies, but we take full responsibility for the quality and satisfaction of our customers.
In an effort to make things right, we would like to offer you a replacement product for the defective one you received. To ensure that we can send you the replacement promptly, we kindly request the following information:
Your Full Name:
Phone Number:
Email Address:
Shipping Address:
Please provide this information at your earliest convenience so that we can process your replacement order swiftly.
At Hermetise, customer satisfaction is our top priority, and we are committed to resolving any issues you may have had. We believe that this replacement will meet your expectations and provide you with a better experience.
Additionally, we kindly request that, once you receive the replacement product and have had the opportunity to evaluate it, you consider editing or removing your negative review on Trustpilot. Your feedback is valuable to us, and we hope that your updated review reflects the improvements we have made to address your concerns.
Thank you for your cooperation, and we once again apologize for any inconvenience you may have faced. If you have any further questions or require assistance, please do not hesitate to reach out to us.
We look forward to rectifying this situation and providing you with the exceptional Hermetise experience you deserve.
